The Foreign and Commonwealth Office (FCO) Services are an organisation based across three main sites in the London area – Central London, Hounslow and Croydon. They are tasked to “deliver world class, world-wide solutions in support of the FCO’s purpose to work for UK interests in a safe, just and prosperous world”.


The FCO recognised that their processes were slowing response times to their internal customers. To help them change this, the FCO brought in a major consultancy firm to suggest ways to be more efficient.


To help achieve these important goals FCO services approached Impact to work in partnership to design and deliver a change programme.

Impact worked with the Executive team on two occasions and has been involved in separate events for some of the new divisions – Promotions and Events, Service Delivery, Human Resources and the Financial Community team.


Evidence has been fed back to Impact that as a result, FCO services are a more integrated business with a much greater degree of cooperation between the divisions.