About

Royal Mail is the national postal service of the United Kingdom responsible for mail collection and delivery in the UK. Impact developed a two-day workshop which aimed to provide managers within Royal Mail with coaching tools and skills to use with their teams.

Objective

In 2009 Impact UK were approached by Royal Mail to deliver a coaching programme. Royal Mail recognised that providing coaching development for their people managers would better enable them to meet these strategic goals.

Solution

Royal Mail designed a workshop that would provide the opportunity to practice and share experiences of what good coaching looks like. Using GROW as the preferred performance coaching model, the event combines listening, questioning, giving and receiving feedback and goal setting.

Result

Feedback from participants has shown:

100% agreed the Impact facilitator met their needs and the needs of the group

100% agreed the Impact facilitator was effective in helping them learn

100% agreed the Impact facilitator made the topic more interesting, practical and relevant.