As China emerges from the Covid-19 pandemic, businesses are having to negotiate how they will operate in this new normal. Dulwich College Shanghai recognised the need for additional support for staff members as they faced the challenges of reboarding. DCI worked with Impact to create a custom-designed reboarding programme that could be rolled out to staff at scale and at speed in order to help them manage the crisis.
Impact conducted 29 one-to-one discussions with DCI team leaders, identifying a critical need for a strong and effective cohort of team leaders ready to accomplish the tasks at hand, support their teams, and lead their people out of this phase of the crisis. The programme develops:
- Effective reboarding of teams
- Fundamental facilitation skills
- Team development principles
- Leadership skills for thriving through disruption
A three-week programme consisting of three facilitated team workshops, two team sessions with DCI team leaders, and vital bridgework connecting these elements together and ensuring continuous learning and progress.
The workshops covered reboarding teams, foundational facilitation skills, enabling team leaders to create psychologically safe spaces and maximising future success.
Facilitation skills improved by 33% on average.
Confidence to apply skills improved by 37% on average.
“The programme not only helped us return to work in a way that acknowledged our collective humanity and the difficulties we have endured, it also kick-started the culture shift we need to thrive in the new normal. Impact’s design managed to bring all of our leaders along despite many of them being in different places physically and emotionally. The Impact team are always insightful and easy to work with – but it was their flexibility in approach and delivery that I most deeply appreciated this time.”
Caroline Taylor – Head of College