About

Alitalia is the main airline group in Italy, member of  SkyTeam alliance. It offers 97 destinations all over the world.

Objective

Start a programme with the aim to develop the negotiation skills in a wider management strategic plan.The programme is addressed to the Commercial Directors strategic roles.

Solution

Impact realised “Negotiation Skills: a blended learning journey featured by a strong experiential impact. The Behavioural Analysis has allowed to measure continuously the negotiation behaviours and compare them with international best practice. 

Result

The continuous learning measurement has been evaluated positively.

The programme has been appreciated thanks to both the highs engagement and energy levels and the innovative methodological approach, that has allowed participants to use constantly the skills learnt.