About
Alitalia is the main airline group in Italy and a member of the SkyTeam alliance. It offers 97 destinations all over the world.
Objective
Start a programme with the aim to develop the negotiation skills in a wider management strategic plan. The programme is addressed to the Commercial Directors strategic roles.
Solution
Impact realised “Negotiation Skills”: a blended learning journey featured by a strong experiential impact. The behavioural analysis has allowed to continuously measure the negotiation behaviours and compare them with international best practice.
Result
The continuous learning measurement has been evaluated positively.
The programme has been appreciated thanks to both the high engagement and energy levels and the innovative methodological approach that has allowed participants to constantly use the skills they learnt.