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Managers Development Programme

Coniferous forest by the water
Technology, Telecoms & Media
Team Development


Capgemini is a global leader in consulting, technology and outsourcing services with more than 190,000 team members worldwide and present in over 40 countries.

Due to continued commercial success and rapid growth, Capgemini Australia recognised the need to strengthen internal engagement and ensure skilful dialogue between their team members. Impact International were chosen to design and deliver a suite of coaching-based programs.

Enhance People Developers (leaders and managers) and team members’ capabilities by:

  1. Equipping them with highly practical coaching and challenging skills, enabling them to have more effective conversations and open dialogue at any given time.
  1. Developing their confidence to have structured conversations and their ability to give and receive feedback.

Two key programs were developed under the ‘Engage’ initiative.

  1. An in-depth 2-day program, accessible to all People Developers.
  2.  Bite-size half-day version of the program available to all team members.

The programs included:

  • Theoretical and practical inputs to provide a foundation of coaching and challenging skills
  • Opportunities to coach - and to be coached - on real business issues/opportunities
  • Building the confidence, willingness and motivation to have regular coaching conversations and constructively manage the performance of others
  • Building an effective toolkit of techniques that they can apply immediately to everyday coaching and challenging situations with team members

The bite-size program has been rolled out to over 180 participants and the two-day version to 50 participants.

19% Increase in People Developers (Leaders & Managers) ability to engage & empower team members

39% Increase in ability to undertake effective coaching conversations

33% Increase in ability and confidence to give feedback to others

37% Increase in effectiveness when challenging others

Thoughts from participants: 

‘I can now more effectively, provide support and coaching in conversations to help my colleagues and achieve desired outcomes.’

‘The program has helped me realise the advantages of being in listening mode rather than solution/telling mode. I will approach the problem/situation more prepared and spend time in understanding the correct situation before identifying the options or even recommending one.’

‘The facilitators are first class (in particular) very informative, very engaging and honest in their approach and feedback.’

See what our customers say about us
Louise Turnbridge
Senior Manager - People & Organisational Development
"My brief to Impact was to create an assignment that would unite senior people in a common task to demonstrate that their combined skills create greater capacity to find solutions to strategic problems. Using the parallel challenges within the NGO’s brief, this event enabled us to address the challenges of strategic marketing in our organisation. Plus the team found extra motivation from the fact that their marketing expertise was able to really help Sight Savers."
Mark Faulkner
Projects and Placemenet Coordinator, UEL
"Their analysis was exceptionally useful in reaffirming the ideas and the future strategy that the Employability team are already working on, and will be a good leverage tool with senior management.”
Nicola Pozatti
HR Director
“For us, the first important result is that 20% of the programme participants had achieved a Top Management position within six months. Furthermore all participants have developed a new cooperative way of working thus helping the company to overcome interdepartmental barriers. We really appreciate Impact’s flexibility as well as their ability to manage a complex programme following both individual and organisational needs.”