Westpac has a long and proud history as Australia's first and oldest bank. Westpac’s Premium Financial Services (PFS) business provides banking services for affluent customers. The PFS Leadership Team recognised that they, and a select group of top talent within PFS, would benefit from a development experience.


Impact designed a programme that would strengthen working relationships, enable team members to get to know each other well, establish a shared vision for the business and agree a set of operating principles to drive the business forwards. The event was designed to build a high performance team culture at PFS.


The programmes comprised the following key elements:

  • Experiential team and leadership development activities

  • Theoretical inputs on relevant concepts  

  • Self-disclosure and feedback

  • Facilitated dialogue around priorities for the PFS business


‘After a long working relationship with Impact in the UK, I was eager to engage them in my early days as the General Manager of PFS. We ran two sessions, and both events were brilliant. As a participant and a leader I saw immense benefits on a personal and business level. We went to the Blue Mountains as 12 very separate individuals and returned back as one team. We now have clarity of vision, purpose and direction along with a unique bond that will allow us to soar to new heights.’ - Andy Fell, General Manager, Premium Financial Services