Meet the team

Here at Impact I implement different marketing activities throughout the business. I am passionate about all things creative. I believe in using the power of marketing to make a difference and Impact offers a unique proposition that does exactly this by liberating human potential. I enjoy traveling and experiencing different cultures and foods. I will never say no to a new adventure!

I’ve been at Impact since 2012 and work on the accounts for both Impact UK and the three hotels. Impact gives me flexibility to work while bringing up my two children. I love spending time with my family, getting out and about with my dog and keeping fit.

My role is to curate our knowledge and understanding of how individuals and organisations learn to help our clients confidently choose us. I have an eclectic mix of cross sector leadership experience at CEO/MD and other levels alongside think-tank research and group facilitation skills. I am well known for going off on one despite years of meditation and aikido and can intentionally overuse the word ‘love’.

As a Sales Professional with extensive knowledge of account business development and client relationship management, my passion lies in building great relationships with clients and really getting to know them in order to create customised solutions that help them to achieve their goals. Outside of work you can find me in the gym, or walking the beautiful Lake District fells with my camera in tow.

Having joined Impact Japan in 1993, my main role is company cook and carpenter. I cook lunch every couple of months by request. As carpenter, I work on refurbishing our office and equipment used in our projects. I occasionally join our delivery team to offer technical support on programmes. I have experience facilitating for Sony, Canon, Japan rail and more, plus Eclipse management for sales and delivery. My hobby is down river kayaking.

As a complex organisational context expert, first as an HR Manager then as a Consultant, I combine vision and concreteness. A pinch of alert and visionary madness is the secret ingredient I use in supporting leaders, managers and organisations in their growing and changing process. What I've been doing for 20 years is empower people’s point of view. My job excites me, enriches me, makes me a better person… and I have so much fun!

In my early career I practised as an architect in the UK and Japan. This taught me a huge amount about being curious, creative and professional to solve clients' needs. For the last 18 years I've worked globally on developing innovative world-class solutions that delight and excite clients. It's been an incredible journey from Tokyo, to Bangkok, to Paris, to New York and of course Windermere - our HQ! I love it!

Prior to becoming a senior consultant for Impact, Jocelyn had over 17 years experience and took various roles within FMCG, Manufacture & Pharmaceuticals. Jocelyn has been extensively involved in delivering international talent management & culture change program touching all levels of organizations. She has an engaging interpersonal style and maintains a strategic focus whilst addressing the needs of business and the individuals.

With over 15 years of consulting experience I’ve supported many leading organisations and people in their journey of change and development. I’m focused on uncovering a client’s needs and satisfying them with a rigorous theoretical approach, intuition, strategic thinking and sensitive interpersonal style. I’m inspired by adventure and I love sailing, walking and nature.

With over 20 years at Impact, I've contributed to the design and delivery of over a thousand programmes. And what if the secret of success is to continue to refine something even if you've done it dozens of times? Outside of work, I like gardening and interior design. I live on the crest of an extinct volcano, with the Mediterranean Sea to my west. After sunset I keep fit by jogging around a golf course.

I design, run and lead programs across all market sectors in the fields of leadership, personal development and team performance. I've spent over 60 weeks of my life facilitating 5-day retreat style programs that combine positive psychology and community action projects. I am passionate about improving leadership cultures and enabling people to be the best version of themselves. I enjoy the local hiking, live music and craft beer.

Originally from the UK, over 25 years I’ve held Impact leadership roles in Asia and America whilst partnering with clients to fulfil their ambitions. My focus is creating organisations where people thrive and have the motivation to generate greater success - to do great work that connects people to things that matter. I'm always looking for the next adventure on a bike, in the sea or mountains. In work and play my passions are being adventurous, ambitious and real.

My coaching & facilitation expertise builds on a strong foundation of 20+ years in senior management positions including global and regional roles. I guide leaders to their peak potential and help enhance their professional and personal impact. I grew up in India and then studied and worked in Switzerland for 23 years before moving to Singapore. This has helped me successfully bridge Eastern and Western thinking, with an in-depth understanding of both cultures.

Here at Impact I have the pleasure of managing a portfolio of impressive global programmes and a number of our key clients. I like to simplify the complex, gain clarity where there is ambiguity and drive efficiency and quality through my project teams. I love meeting different people and understanding what makes them tick! I'm full of energy, constantly smiling and always ready for the next adventure.

Developing the potential in people and organisation is my passion – it’s not my job!  I love what I do and have the good fortune to work in Poland as an ex-pat British person and have been embraced into and fully embrace the wonder of Poland and the Polish people.  Working with Top Teams in the wide range of multi-national and national organisations whom we are proud to call “customers”.

As a PhD researcher, I have an interest in discovering new things. I’m currently on an adventure at Impact to explore leadership training. My background is within sport psychology, working with elite athletes to prepare and perform at their optimum. I support teams to become high performing teams. On my days off you will find me either playing or watching sport.

As a past client now working at Impact, I’ve come full circle in my career and consider myself “in the zone” doing work that I truly love. Every professional experience has uniquely positioned me to lead our efforts to create a system and approach to knowledge management, helping us to become more efficient by capturing our intellectual capital and better leveraging the collective brilliance of our teams around the world.

I always enjoyed working for companies who share my values and whose work I can be passionate about. I love that Impact wants to make a difference and has the purpose to help build companies worth working for. I enjoy a good adventure and have a passion for travelling, my latest adventure being swapping London life for the great outdoors of the lovely Lake District!

I co-founded Impact in 1980 to explore adventure and experiential learning in people development. It worked! We now inspire and develop people worldwide. Shared values, a common purpose and a spirit of adventure bind us together. With over 200 colleagues working in the UK, Europe, America and Asia Pacific, we have a solid reputation for enabling clients to build leadership capacity and navigate complex change. To stay grounded, I rear rare breed cattle and sheep.

I manage all Impact Italia accounting processes and love precision, tramezzini (look it up!) and silly jokes. I am also very appreciated for my former athletics experiences and I provide stretching sessions to all colleagues who need to exercise a bit after a long day in the office. I deal with a lot of internal and external stakeholders to make sure everything is ok with our clients, accounts, invoices and bills!

I love everything I do at Impact – meeting clients, developing relationships, seeing solution ideas become life-changing programmes, ensuring operations are smooth and effective, managing the numbers and creating a workplace full of happy, talented, passionate people. Since joining in 1990, Impact has shown me who I am and what I can do. I’m always doing something - active or relaxing, social or reflective, travelling or staying put - I just love life!  

I love the Lake District, working with people and my role as an account manager. I build and maintain strong, long lasting customer relationships and ensure successful solution delivery, specific to the individual needs of my range of clients. I endeavour to always exceed expectations and go the extra mile in all aspects of my life. Outside of work I love travel, food and rugby - which I can normally combine for a perfect weekend away!

In my role I am able to leverage the experience I have in my years as an L&D Specialist. I flourish in environments where I'm able to uncover opportunities to develop people and organisations in line with their vision and strategy. Outside of work I can be found in the English Lake District with a flask of tea, my husband, my son and my dog!