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Diversity and inclusion at The Insolvency Service

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Sandy rainbow
Participants
100
Industry
Public Sector
Solution
Diversity in the Workplace

About

Impact worked with The Insolvency Service to give managers the confidence they require to manage and work in a diverse team.

The Insolvency Service is a committed equal opportunities employer and has a workforce whose diversity reflects this commitment.

The Service recognised that the challenges and opportunities of a diverse workforce demands more than just the right policies. Rather, it demands an actively inclusive culture, one in which everyone is able and expected to perform their best.

The Service wanted a solution that would support managers to develop the confidence, behaviours and skills needed to manage diverse teams.

Impact’s solution was based on our innovative approach to diversity as a performance issue. Impact believes diverse teams are the key to successful 21st century organisations. For organisations to recruit and retain the most talented people they need to have management structures and a culture that values and embraces diversity.

However, working in diverse teams is not simple. Impact UK and the Service’s Learning and Development department worked closely to create a bespoke solution. The result was a two-day programme that allowed participants to examine the challenges and opportunities of managing and working in, diverse teams.

Participants explored equal opportunities legislation, how to create an inclusive culture in the workplace and how to deal with problematic behaviour and performance management issues, all within the context of managing diversity. Impact brought the learning to life using a variety of methodologies including experiential projects, forum theatre and facilitated discussions.

Impact has now delivered this programme to nearly 100 managers within the Service, and the programme will be rolled out across the entire business.

The programme has been universally well received, giving participants the confidence to manage all their staff and to deal with challenging issues that arise.

Outcomes for the participants:

'The programme has given me the confidence to tackle the problems I had been ignoring because I wasn't sure how to approach them.'

'This improved my confidence in tackling performance issues and reinforced the desirable aspects of performance management.'

Testimonials
See what our customers say about us
Fabien
Participant
Modulaire Group
"The 'conversations that count' programme was a very good time of reflection on my own behaviour and on my day to day interactions with my colleagues. Applying the recommendations in meetings I attended since has made a noticeable difference."
Kevin Wright
Shell Sales Excellence EMEA
Shell
"The business value created by Impact was immediate. This experience was a highly effective catalyst to generating superior performance both as individuals and as a team. It gave us the foundation to build connection and mutual endeavour, which we have now encapsulated in our ways of working. We recognise that this is the start of our journey to becoming a high performing team with visible success and recognition driving real commitment at all levels. A highly motivating and rewarding experience."
Participant
Atos
"A very good initiative for ambitious people who want to develop. The programme allows you to get to know yourself and determine the directions of development, i.e. what should be planned as a next step in development."