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About us

Meet the team

Impact is bursting with energetic, talented and passionate people who want to make a difference. Our people work from over 30 global locations.

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Martina Case, Impact
UK
Martina Case
Business Support, UK

I always enjoyed working for companies who share my values and whose work I can be passionate about. I love that Impact wants to make a difference and has the purpose to help build companies worth working for. I enjoy a good adventure and have a passion for travelling, my latest adventure being swapping London life for the great outdoors of the lovely Lake District!

Ignazio Raimondo
Italy
Ignazio Raimondo
Senior Consultant and Account Leader, Italy

I deal with account management and sales development for Impact Italia and I enjoy delivering some of our programmes a lot. I am an Impact enthusiast and my brain is always looking for new ideas to bring the value of our fantastic brand to the market. You can find me at the office, on my Vespa on the streets of Rome, on my BMW bike surfing the best routes of the world! Do you want serious and reliable references? Ask my wife and my 6-year old twins.

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Magdalena Goc-Ryt, Consultant
Poland
Magdalena Goc-Ryt
Senior Consultant, Poland

Life is a path everyone makes on their own, but what happens if it crosses someone else’s? As a trainer and facilitator for over ten years, my focus has been on supporting people to untangle the complexity of communication and cooperation, and build a path that gives room to everyone in the team, in a variety or organisational structures. In my free time I love venturing outdoors with my husky dog and noticing the subtleties of nature.

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Daniele Filzi
Italy
Daniele Filzi
Experiential Solutions Specialist, Italy

With over 20 years at Impact, I've contributed to the design and delivery of over a thousand programmes. And what if the secret of success is to continue to refine something even if you've done it dozens of times? Outside of work, I like gardening and interior design. I live on the crest of an extinct volcano, with the Mediterranean Sea to my west. After sunset I keep fit by jogging around a golf course.

Itsuyo Watanabe(Barbara)
Japan
Itsuyo Watanabe(Barbara)
Director, Brand Enhancement Department, Japan

As a consultant, I like Impact's programmes because every one of our projects could make the participants think deeply about their issues in the workplace, and move forward for their business success. I am excited when exploring a solution for my clients' current and future business challenges. Besides my job, I like cooking, travelling, fine arts, musicals, Japanese KABUKI, opera etc.

Gianna Ruffo
USA
Gianna Ruffo
Program, Manager, US

As a Program Manager at Impact, I get to utilize the communication and organizational skills gained from my 6 years of customer service experience and owning my own business. My favorite aspect of the role, is seeing a program be designed and developed over time, come together in the end. In my free time, you will find me cooking, hiking, painting, or playing with my dogs! 

Fabrizio Passacantilli
Italy
Fabrizio Passacantilli
Consultant and Facilitator, Italy

As an Organisational Psychologist, I love helping people to better live their job and the relationships within the organisation they work. At Impact, I have the possibility to do that, designing and delivering intervention programmes. I find my energy in teamwork, my soul in music, my peace in swimming.

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Ilaria Staltari
Italy
Ilaria Staltari
Consultant and Facilitator

I joined Impact Italia in 2021 and the magic started happening! Energy, active listening, and continuous exchange are the key elements that characterize my personal and professional life. My purpose here is to design and facilitate ‘ad hoc’ learning solutions that can release transformation and changement regarding the different spectrum of needs that can have organizations. In my spare time I practice dance and yoga, I am travel-addicted and I love to cook to share the results with my loved ones.

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Verity Bellouere, Impact International
UK
Verity Bellouere
Project Manager, UK

I look after clients from tender, right through to evaluation. Three of my four main clients are global, so it’s about managing time differences too. I am the 'go to' person for many other things as I've worked here since 1991. I'm open, honest and always have an opinion! Questions usually start with “you will know...” I like nothing more that being up a hill in the Lake District or French Alps and camping in Cornwall with family and friends.

Mirko Brinoni
Italy
Mirko Brinoni
Consultant and Facilitator

My career has been very weird and challenging so far. I graduated in industrial chemistry, then worked as a research scientist. In 2014 I moved to the energy field as consultant and account manager in charge of technical trainings and management courses. This job lasted 10 years and made me passionate about human resources management. I joined Impact where I can improve my skills as a trainer and facilitator and cooperate with a real great team.

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Rafal Kamilski, Impact International
Poland
Rafal Kamilski
Operational Manager, Poland

I am responsible for our support team and coordinating the Warsaw office. I project manage, which includes monitoring facilitation, communicating with partners, background logistics and managing course equipment for our fantastic experiential projects. Since joining in 2005 my role has developed through office manager and H&S advisor. I love what I do and the people I work with. Personally, I am getting to know my young son and understand his world. Life is a journey.

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Michelle Dong
China and Hong Kong
Michelle Dong
Senior Consultant, China

In all my work, I am driven by a profound interest in what moves and motivates people. I believe that everybody can make significant improvements through continuous self-exploration. I deliver individual coaching, workshops and training programs with the focus of increasing the potential of Senior Managers and High Potentials and developing their team leadership skills as well as helping them with behavioural change initiatives which naturally bring along performance improvements. 

Sarah Golding, Impact International
UK
Sarah Golding
Head of Account Management, UK

Here at Impact I have the pleasure of managing a portfolio of impressive global programmes and a number of our key clients. I like to simplify the complex, gain clarity where there is ambiguity and drive efficiency and quality through my project teams. I love meeting different people and understanding what makes them tick! I'm full of energy, constantly smiling and always ready for the next adventure.

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Hillary Lawless Impact
USA
Hillary O'Dell
Program Manager, Americas

I am a program manager, and I love that every day is different, from working on different tasks involved to make a program run smoothly to talking and meeting clients. I come from a hospitality background, so I love the client-facing aspect of my role here at Impact, as well as making sure every piece of the program is on schedule. Outside of work, I am always doing something like teaching dance, travelling, and going to the beach!

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Alicja Pietrasz, Marketing Executive
UK
Alicja Pietrasz
Digital Marketing Executive, UK

As a Digital Marketing Executive I am responsible for a broad range of global marketing projects and activities. I believe in Impact's mission, values, methodology and expertise, and I hope that thanks to my work more people around the world will hear about the great changes we make for organisations and their people. I am a nomadic soul and travel often to discover, experience and learn how the world and people differ.

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Courtney Henderson
UK
Courtney Henderson
Software Developer

I’m Impact’s resident back-end developer; working to build robust, efficient, and reliable systems to underpin our experiential learning platforms. I take pride in collaborating with like-minded individuals who share common interests and values, collectively unlocking each other's full potential. As a Lake District native, I feel a strong connection to the area in which Impact is headquartered and have seen first-hand the local and global effect that Impact achieves.

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Jon Hall Impact
UK
Jon Hall
Head of Consulting, UK

I've enjoyed more than 11 challenging years of international work with senior leadership teams; designing & delivering innovative programmes; managing global delivery teams and coaching individuals. I'm known for an insightful and engaging style and love working in the moment with a courageous approach to challenging interventions. I love relaxing with my wife, watching my daughters perform (singing or horse riding), or sharing outdoor adventures.

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Hisae Hashimoto, Impact International
Japan
Hisae Hashimoto(Sae)
Learning + People Catalyst, Japan

I provide inspiring opportunities for leaders to explore possibilities in expanding sustainable business and organisational development. As a staff support manager I have been leading operations such as talent acquisitions. Supporting others and organisations to expand their full potential is my passion. I enjoy ensuring we have a unique workplace where we can maximise potential and strengths. I love climbing mountains, hot springs and good organic foods.

Ilaria Capogrossi Guarna
Italy
Ilaria Capogrossi Guarna
Key Account Support

I had the chance to join Impact Italy in June 2022 Joining Impact has added value to my professional background giving me the opportunity to work with very special collegues in a world company.I support our team and I coordinate the Milan Office.

In my spare time I like to travel to discover new destinations and people. I love animals and sports, especially skiing.

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Clive Barrow
New Zealand
Clive Barrow
Consultant, New Zealand

I’ve had a passion for enriching lives through deeply practical experiential learning, and immersion in adventure around the world for most of my career. As a British Army officer, expedition leader, leadership consultant and executive coach I’ve had the enormous privilege to facilitate learning experiences for others in over 40 different countries. My greatest gift - apart from my wife and kids - doing the work I love!

John Scott
New Zealand
John Scott
Consultant, New Zealand

People are at the heart of everything I do and I care deeply about ensuring individuals and teams have the skills, support and temperament to best deal with their future. In my spare time I chair the board of a local art gallery and support the development of our growing community of emerging and successful artists.

 

Ethan Brown
UK
Ethan Brown
Accounts, UK

I work in accounts at Impact. I am based in the Windermere office (UK).

Mario GianAndrea, Impact Italy
Italy
Mario GianAndrea
President and Founder, Italy

I’ve been many in my working life: an HR Director, an entrepreneur, a leader, a coach, a salesman, a visionary, a confidant, a manager. And a friend. And I am still excited (and sometimes anxious) when I meet a new group of people. I genuinely enjoy it! This is the reason I'll probably work for another decade! The only difference compared to the past: today I can afford to only work on projects and with people that I really like and that gives me the feeling that it will be great fun!

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Yuki Okamoto, Impact International
Japan
Yuki Okamoto(Yuki)
Operation Quality Controller, Master Coordinator, Japan

Since 2006 I have coordinated programme delivery. This involves meeting facilitators and consultants to design great modules, using creativity to ensure participants have profound learning experiences that add value to their organisation. I manage project set up and use technical skills such as abseil belaying. I have a teaching licence to teach PE. Now I enjoy working using my body, so I love to do exercise and jogging, swimming, gymnastics, and most outdoor things!

Leadership

The leadership playbook: executive summary

Get hands on with our interactive leadership playbook, shaped by 45+ years' experience working with some of the world's biggest organisations.

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Leadership
News

2025 Training Industry Top Training Companies Lists: Leadership Training 

Training Industry, known for its independent and rigorous assessment of the training marketplace, has recognized Impact as a Top 20 Leadership Training Company for the 15th consecutive year.

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Change
Innovation & Creativity
Leadership

C-level leaders on navigating complexity

Discover what it means to lead in today's global business environment through our insightful eBook.

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Emerging Talent
Transformational Leadership

Frontline leadership program for Orica

A 12-week blended program combining facilitated experiential learning with practical self-led activities, designed to help frontline leaders develop foundational and

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Change
Digital & Technology
Leadership

Podcast: Is BANI the new VUCA? with Jamais Cascio

Jamais Cascio created the BANI framework in 2018 and six years later, Impact is the first UK/US based organisation to invite him to speak about it. In this podcast we explore what BANI is and how...

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Change Management
Transformational Leadership

Empowering transformational change through leadership with Charter Manufacturing

Charter Manufacturing’s multi-award-winning programs have produced leaders who are enabled to be agile and lead transformational change.

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Our awards

Year after year, we continue to be acknowledged for the quality and effectiveness of our partnerships with clients and for our own work on building Impact as an organisation worth working for.

2025 Training Industry Top 20 Leadership Training Company
Top 20 Leadership Training Company 2025

Impact is a 2025 Top 20 Leadership Training Company. Training Industry independently assess the training marketplace for top providers. Their Top Leadership Training List, based on capabilities and expertise, includes Impact for the 15th consecutive year. 

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AITD 2025 award finalist
AITD Excellence Awards 2025

Orica's Frontline Leadership programme has been shortlisted in the Best Leadership Development category of the AITD Excellence Awards 2025 (Australian Institute of Training and Development).

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