Developing Leadership Agility at Santander

Preparing for constant workplace agility and digital disruption


Impact worked with Santander, a leading personal financial services company, to facilitate two leadership modules as part of an innovative 12-month change programme.


In the midst of a quickly changing banking industry Santander recognised the need for widescale organisational change in order to prepare for constant workplace agility and digital disruption.


Framing the 12-month learning journey, Impact delivered the initial module “Spark” which allowed participants to be propelled into real life experiences of change and gain insight into collaborative behaviours in order to create sustainable change. The concluding module entitled “Brave New World..?”, completes the programme with a three week virtual journey and two day face to face experience.


The programme delivered up to 10% increases in the areas of job satisfaction, productivity, teams and leadership.