Developing leadership agility at Santander

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Industry

Financial Services

Solution

Change Management

Digital Learning

About

Impact worked with Santander, a leading personal financial services company, to facilitate two leadership modules as part of an innovative 12-month change programme.

Objective

In the midst of a quickly changing banking industry, Santander recognised the need for widescale organisational change in order to prepare for constant workplace agility and digital disruption.

Framing the 12-month learning journey, Impact delivered the initial module 'Spark' which allowed participants to be propelled into real-life experiences of change and gain insight into collaborative behaviours in order to create sustainable change. The concluding module entitled “Brave New World..?”, completes the programme with a three-week virtual journey and two-day face-to-face experience.

Result

The programme delivered up to 10% increases in the areas of job satisfaction, productivity, teams and leadership.

Testimonials

See what our customers say about us

Lynne Atkin

HR Director

Barclays

"The success of the Emerging Leaders Programme has exceeded my expectations. The content is relevant, the selection process is rigorous - and it delivers. We are seeing a clear increase in leadership capability within this talent population. This is now coming to fruition as we see more and more individuals who attend the programme going on to take on more demanding roles - be that within their current level or to more senior roles. The programme is recognised by our Executive Team as talent enabler."

Justyna Jedlińska

Employee Development Manager

Polpharma

“The programme has been tailored the way that we were able to check its effectiveness.
The results of the review confirmed that the number of managers who present strategic and developing styles increased by over 20%. Moreover, the programme had a very positive impact on the inter-departmental / cross-functional cooperation, which is very important in such a large and diverse company as Polpharma."

Participant

Severn Trent Water

"The Impact facilitators were very good, they knew their stuff and were approachable and friendly. The STW facilitator was able to relate the tasks to my day job."