Management Development for Change at the Co-op

Redefining the way learning and development is done


Impact partnered with Co-op, one of the world's largest consumer co-operatives and a leader in social enterprise, to redefine the way learning and development is done in the Food Retail Business and create inspirational new career pathways.


Through a structured dialogue, Impact and Co-op worked in partnership to research the current situation, assess future needs and design a progressive solution, to:

  • Bring to life the future ambition of the Co-op
  • Build a new, energised learning culture
  • Form the foundations for growth and change

Impact conducted extensive research and comprehensively mapped both the current situation at Co-op and the future needs of the business. Through workshops with 80 key stakeholders, the solution was further defined. A myriad of possible learning and development components were identified and developed in to clear store manager development pathways.


The outcome of the project was a comprehensive company-wide Learning Map and Chat Mat that communicated learning and career development opportunities to all colleagues clearly and consistently, improving the impact of learning and development initiatives.