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Talent Development at UGL/DTZ

Rocky structure


UGL is a global leader in outsourced engineering and construction, asset management and maintenance, project management and through their property business, DTZ, in property services. The HR team at UGL/DTZ identified a need for clarity and consistency in people management practices (PMP) and leadership across their global operations.

In line with UGL/DTZ’s competency framework the PMP learner objectives are designed for all people managers to:

  • Discuss and agree the responsibilities of a people manager
  • Consider the concept of personal style
  • Develop core skills in communication, dialogue and influencing
  • Improve confidence and ability to manage staff performance through goal setting and coaching
  • Improve confidence and ability to manage difficult conversations with all stakeholders
  • Work collaboratively and build relationships across the business

To enable and embed a long-term behavioural change the participants are taken on a Learning Journey. A modular programme, with three-days, non-residential, face-to-face development. Workplace learning continues through online resources, practical toolkits and broadened networks.

The following key elements contribute to the success of the programme:

C-Suite sponsorship: Programmes had executive sponsorship, positioning the business context and allowing networking opportunities.

Blended learning: Remote management techniques are vital for managers with virtual teams.

Experiential learning: Impact’s methodology is cognizant of different learning styles.

Business alignment: Every element of the programme was designed to relate to the Leadership Capability Framework and ultimately drive business results.

Manager toolkit: Online practical manager manual incorporated real world language, key models and a checklist to allow participants to capture learning.

Since 2012, 200 participants have completed the PMP. We have delivered 21 programs globally across Australia, New Zealand, Singapore and the UK. Participants average a 27% improvement in core skills learnt on the programme.

Learner objective % improvement:

  • 39% Personal style
  • 26% Communication skills
  • 28% Managing staff performance
  • 34% Growing talent through coaching
  • 33% Managing difficult conversations
  • 14% Work collaboratively
  • 18% Build relationships across the business


See what our customers say about us
calder stewart
“Out of all the different training I've been involved with over the 30 years I've been at Calder Stewart this would be one of the best, if not the best that I have attended.”
Anthony Surley
Training and Development Manager
“Our Developing Leadership Skills programmes have been extremely successful, combining leadership activities and peer feedback with business-specific projects requiring inspirational leadership in the workplace. A key objective for Wates in this programme is the transfer of learning back into the workplace and without a doubt the business projects allow this to happen. A number of business projects are now in the implementation phase and are adding value to the Group."
Killian Hurley
Chief Executive
Mount Anvil
"The REACH programme has been a challenging and rewarding experience for all the participants. It is already having a positive impact on our business.”