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About us

Meet the team

Impact is bursting with energetic, talented and passionate people who want to make a difference. Our people work from over 30 global locations.

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Diana Fritz
USA
Diana andFritz
Account Director

As an Account Director with Impact, I’m able to leverage my ten years of Business Development and Account Management experience.  I thrive in environments where I am able to develop and uncover new opportunities with partners and businesses. Most of all, I am a people person and love building trusting relationships. In my spare time, you will find me spending time with my husband, two boys and our dog.

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Hillary Lawless Impact
USA
Hillary andO'Dell
Project Manager

I am a program manager, and I love that every day is different, from working on different tasks involved to make a program run smoothly to talking and meeting clients. I come from a hospitality background, so I love the client-facing aspect of my role here at Impact, as well as making sure every piece of the program is on schedule. Outside of work, I am always doing something like teaching dance, travelling, and going to the beach!

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Agata Stanik, General Manager, Country Manager
Poland
Agata andStanik
Country Manager

I am passionate about helping organisations become worth working for and making the world a better place, achieving long term sustainability for a safe future. At Impact I can grow and flourish to my full potential and at my own pace. Together with me grow our partners and our relationships, evolving into true friendships. Ecology, whether it comes to the planet, environment or people and relations, is a value of great importance to me.

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Caitlin McAlister, UK
UK
Caitlin andMcAlister
Business Development Executive

As a Sales Professional with extensive knowledge of account business development and client relationship management, my passion lies in building great relationships with clients and really getting to know them in order to create customised solutions that help them to achieve their goals. Outside of work you can find me in the gym, or walking the beautiful Lake District fells with my camera in tow.

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Stuart Kelly, PhD Researcher
UK
Stuart andKelly
Associate

I have a passion for helping people in organisations perform to their potential. I have spent the past 10 years co-creating solutions to develop high-performance cultures. I work in elite sports and use the transferability of the skills people need in those environments in a competitive business one. I completed my PhD researching Leadership & Well-being in blue-chip organisations and apply this to my practice.

 

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Phil Poole, Impact International
UK
Phil andPoole
Global Safety Advisor

I’ve been working at Impact for over 30 years and now advise on Safety. It’s a demanding job, but Impact also allows me time to have my own adventures. I am a qualified International mountain guide and run yearly expeditions to East Greenland. These experiences give me a healthy dose of “on the edge” experiences, helping me to sharpen my skills and foster a common sense approach to safety matters. There's always something different to give advice on.

Kate Wolf
USA
Kate andWolf
Sr Director, Client Services

I’ve spent my career partnering with clients to solve problems and drive their organizations forward. As Teddy Roosevelt (and then Leslie Knope) shared: “The greatest gift that life can give is to work hard at work worth doing.” I’m honored and thrilled to do meaningful work with my colleagues at Impact, leveraging powerful experiential learning experiences for our clients to create the ‘leaders they wish they had’. Outside of work I love to explore the beauty of Oregon by foot, bike or boat.

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Phil Holdsworth, Impact
New Zealand
Phil andHoldsworth
Head of Asia

In the last 25+ years I’ve worked with many great organisations and love being able to bring a breadth and depth of experience to my programs. I currently regularly travel across Asia consulting for clients and looking after our great people. I'm described as an Energiser Bunny, I bring energy into everything I do, even if I'm stepping off a 12-hour flight! I recover by spending time with my family and exploring the wilderness in NZ with a fishing rod.

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Sydney Johnson
USA
Sydney andJohnson
Program Manager

I am a Program Manager located in the heart of Texas. My favorite part of my role is interacting with so many different people daily while building and carrying out a variety of client-specific programs. Every day, I learn something new, and it excites me to continue growing in my position. When I am not working, you can find me dancing, rewatching Friday Night Lights, traveling, and spending time with my friends, family, and dogs! 

Yutaka Sugimoto, Impact
Japan
Yutaka andSugimoto(Yutaka)
Chief Glocal Officer

I was inspired by experiential learning on a leadership programme in 1992 and have worked for Impact ever since. Experiential learning and reflection alongside theory and skills input is a platform for real behaviour change for leaders. My passion is building an organisation worth working for and supporting our clients by developing people. I play football and enjoy discussing the match with friends. Drinking beer maybe more important than playing football.

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Sam Parkin
UK
Samantha andParkin
Credit Controller

I'm part of the UK Accounts Department and I'm responsible for issuing all of Impact's sales invoices both electronically or by post in a multitude of currencies sent to our clients all over the world. I work closely with lots of my colleagues both here in the UK and overseas. Out of work I enjoy spending my time cycling in the beautiful Lake District Countryside, walking and spending time with family and friends.

 

Damiao Lo
China and Hong Kong
Damiao andLo and
Senior Consultant

Working with Impact allows me to cross-germinate ideas and learnings between clients globally. In an ever-changing, dynamic business environment, I promote everyone to be designers of possibilities.

Francesca Gianandrea
Italy
Francesca andGianandrea
Senior Consultant and Facilitator

Senior consultant, for over 25 years I have been involved in the design, development and management of projects in both corporate and cultural organisations. Consolidated experience in team building, creativity and development of commercial skills.I love photography, practicing yoga and creating unique and colorful objects with my hands.

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David Williams, Impact International
UK
David andWilliams
The Boss!

I co-founded Impact in 1980 to explore adventure and experiential learning in people development. It worked! We now inspire and develop people worldwide. Shared values, a common purpose and a spirit of adventure bind us together. With over 200 colleagues working in the UK, Europe, America and Asia Pacific, we have a solid reputation for enabling clients to build leadership capacity and navigate complex change. To stay grounded, I rear rare breed cattle and sheep.

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Dom Fitch Impact
UK
Dom andFitch
Head of Creative Change

I’m passionate about experiential learning and learning through play. I enjoy inspiring groups to better themselves, to collaborate and share skills, to be ambitious for each other and those around them. I have extensive experience working in the cultural, education and corporate sectors. I’m an award winning theatre maker who has directed shows for the Queen, the Prime Minister and West End audiences. Out of work you’ll find me building Lego unicorns with my daughter.

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Agnieszka Nowak
Poland
Agnieszka andNowak
Account Manager

After years of being a client and fun of Impact, I became part of this amazing community. My extensive professional experience in HR, across various roles and industries, proves invaluable in conversations with our clients. At Impact, as an Account Manager, I embrace the essence of lifelong learning, discovering something new every day 😊 Personally, I have a passion for traveling, reading, and forest walks.

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Caroline Airey
UK
Caroline andAirey
Board Member

I joined Impact back in 1998 as a Management Accountant, and I am passionate about using financial information to inform and drive both short-term decision making and longer-term business strategy. I love living in the Lake District and exploring the surrounding lakes and mountains!

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Daniele Filzi
Italy
Daniele andFilzi
Experiential Solutions Specialist

With over 20 years at Impact, I've contributed to the design and delivery of over a thousand programmes. And what if the secret of success is to continue to refine something even if you've done it dozens of times? Outside of work, I like gardening and interior design. I live on the crest of an extinct volcano, with the Mediterranean Sea to my west. After sunset I keep fit by jogging around a golf course.

David Cooper, Impact
USA
David andCooper
Senior Consultant

I have been working in L&D since 1992 and joined Impact in 2004, providing design, management, and delivery expertise to clients around the globe. Current initiatives have me consulting with clients from multiple business sectors to coach and facilitate the development of key leadership talent. I am also a past adventure consultant and professional rock climbing guide with numerous alpine and big wall ascents around the world.

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Gavin Shaw
USA
Gavin andShaw
VP of Finance

Leading the US finance department includes guiding my team, considering new ways for increased financial success, keeping the team financially informed and ensuring accurate reporting. I have a business/accounting degree and 15+ years experience as a CPA. I see myself as a finance skilled business partner rather than an accountant. I love spectator sports, food, wine, whisky, binge watching TV, travel, wood burning open fires and being outside in the fresh air.

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John Scott
New Zealand
John andScott
Consultant

People are at the heart of everything I do and I care deeply about ensuring individuals and teams have the skills, support and temperament to best deal with their future. In my spare time I chair the board of a local art gallery and support the development of our growing community of emerging and successful artists.

 

John Matthews
UK
John andMatthews
Senior Consultant

I bring passion and experience to serve clients in some of the world's most progressive organisations - enabling leaders to perform at their best. I'm told I have an engaging and inquisitive style that connects easily and am particularly effective at getting people to see the wider context. I enjoy adventure and love nothing more than exploring the wilderness with family and friends or tackling an unusual sporting challenge.

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Glenda Chan, Singapore
Singapore
Glenda andChan
Account and Administrator

I joined Impact in 2014. My current role in finance allows me to connect with and support many colleagues across the region. My work has been enjoyable and worthwhile as I am able to contribute locally & regionally. I find Impact is a good place to work as there is a flexibility and work life balance. Working with a diverse team is fascinating. It is a place where you can be yourself and unique.

Chiara Fregonese
Italy
Chiara andFregonese
Senior Consultant and Head of Solutions

As a consultant, organisational psychologist, account manager and researcher…I endeavour to encompass all the different aspects of life in the organisation! To me the organization is a magic happening between individuals, groups and their work contexts. I deal with the entire consulting process: from the proposal development, to the client management, intervention delivery and evaluation process. I love the countryside, baking cakes & capoeira!

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Leadership

The leadership playbook: executive summary

Get hands on with our interactive leadership playbook, shaped by 45+ years' experience working with some of the world's biggest organisations.

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Leadership
News

2025 Training Industry Top Training Companies Lists: Leadership Training 

Training Industry, known for its independent and rigorous assessment of the training marketplace, has recognized Impact as a Top 20 Leadership Training Company for the 15th consecutive year.

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Change
Innovation & Creativity
Leadership

C-level leaders on navigating complexity

Discover what it means to lead in today's global business environment through our insightful eBook.

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Emerging Talent
Transformational Leadership

Frontline leadership program for Orica

A 12-week blended program designed to help frontline leaders develop foundational and practical skills to be more effective in current

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Change
Digital & Technology
Leadership

Podcast: Is BANI the new VUCA? with Jamais Cascio

Jamais Cascio created the BANI framework in 2018 and six years later, Impact is the first UK/US based organisation to invite him to speak about it. In this podcast we explore what BANI is and how...

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Change Management
Transformational Leadership

Empowering transformational change through leadership with Charter Manufacturing

Charter Manufacturing’s multi-award-winning programs have produced leaders who are enabled to be agile and lead transformational change.

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Our awards

Year after year, we continue to be acknowledged for the quality and effectiveness of our partnerships with clients and for our own work on building Impact as an organisation worth working for.

2025 Training Industry Top 20 Leadership Training Company
Top 20 Leadership Training Company 2025

Impact is a 2025 Top 20 Leadership Training Company. Training Industry independently assess the training marketplace for top providers. Their Top Leadership Training List, based on capabilities and expertise, includes Impact for the 15th consecutive year. 

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AITD 2025 award finalist
AITD Excellence Awards 2025

Orica's Frontline Leadership programme has been shortlisted in the Best Leadership Development category of the AITD Excellence Awards 2025 (Australian Institute of Training and Development).

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