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Developing managers at Capgemini

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Pink and blue structure
Industry
Technology, Telecoms & Media
Solution
Team Development
Participants
230

About

Capgemini is a global leader in consulting, technology and outsourcing services, functioning in over 40 countries with more than 190,000 team members worldwide.

Due to continued commercial success and rapid growth, Capgemini Australia recognised the need to strengthen internal engagement and ensure skilful dialogue between their team members. Impact was chosen to design and deliver a suite of coaching-based programmes.

The Capgemini ‘Engage’ programme was developed:

  • Establishing a coaching mindset where capability-building dialogue becomes everyday communication, liberating potential, expertise and engagement.
  • Normalising challenge as a means of positively maximising working relationships, improving performance and driving the business.
  • Embracing a feedback culture that creates a positive growth environment by encouraging honest, authentic, in-the-moment conversations.

Enhancing People Developers (leaders and managers) and team members’ capabilities by:

  1. Equipping them with highly practical coaching and challenging skills, enabling them to have more effective conversations and open dialogue at any given time.
  2. Developing their confidence to have structured conversations and their ability to give and receive feedback.

Two key programmes were developed under the ‘Engage’ initiative:

  1. An in-depth 2-day programme, accessible to all People Developers.
  2. Bite-size half-day version of the programme is available to all team members.

The programmes included:

  • Theoretical and practical inputs to provide a foundation of coaching and challenging skills.
  • Opportunities to coach - and to be coached – on real business issues/opportunities
  • Building the confidence, willingness and motivation to have regular coaching conversations and constructively manage the performance of others.
  • Building an effective toolkit of techniques that can be applied immediately to everyday coaching and challenging situations with team members.

The bite-size programme has been rolled out to over 180 participants and the two-day version to 50 participants.

19% Increase in people developers' (leaders and managers) ability to engage and empower team members

39% Increase in ability to undertake effective coaching conversations

33% Increase in ability and confidence to give feedback to others

37% Increase in effectiveness when challenging others.

Testimonials
See what our customers say about us
Chris Ranger
Director of Services
Motorola
"In summary, a fantastically positive outcome for the EMEA Services Management team. We have improved business performance and enabled sales to exceed their targets as well as services targets in terms of contract attachment, contract revenues and deferred revenues. All of this has been done within the true spirit of co-operation and respect for each other."
Piero Beltrame
HR Development, SE Europe
Ericsson
“Our programme was a great success. The participants were deeply involved and gained awareness and motivation about ‘who I am’ and ‘what I want to change/achieve’. Many have said this was the most memorable development event they’ve ever participated in. Co-operation with Impact was excellent. We especially appreciated their consultative skills and creativity in designing the programme, their ability to listen to our needs and also their observation and feedback abilities with the participants."
Louise Turnbridge
Senior Manager - People & Organisational Development
Sony
"My brief to Impact was to create an assignment that would unite senior people in a common task to demonstrate that their combined skills create greater capacity to find solutions to strategic problems. Using the parallel challenges within the NGO’s brief, this event enabled us to address the challenges of strategic marketing in our organisation. Plus the team found extra motivation from the fact that their marketing expertise was able to really help Sight Savers."