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Developing Leadership Agility at Santander

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Industry
Financial Services
Solution
Change Management
Digital Learning

About

Impact worked with Santander, a leading personal financial services company, to facilitate two leadership modules as part of an innovative 12-month change programme.

In the midst of a quickly changing banking industry, Santander recognised the need for widescale organisational change in order to prepare for constant workplace agility and digital disruption.

Framing the 12-month learning journey, Impact delivered the initial module 'Spark' which allowed participants to be propelled into real-life experiences of change and gain insight into collaborative behaviours in order to create sustainable change. The concluding module entitled “Brave New World..?”, completes the programme with a three-week virtual journey and two-day face-to-face experience.

The programme delivered up to 10% increases in the areas of job satisfaction, productivity, teams and leadership.

Testimonials
See what our customers say about us
Participant
Ringier Axel Springer Polska
"There are a lot of experts in our company, smart people who do not take part in the discussion, during this workshop, I had a chance to hear something clever from every person and thank you for that.”
Chris Ranger
Director of Services
Motorola
"In summary, a fantastically positive outcome for the EMEA Services Management team. We have improved business performance and enabled sales to exceed their targets as well as services targets in terms of contract attachment, contract revenues and deferred revenues. All of this has been done within the true spirit of co-operation and respect for each other."
Nicky Badrick
Global Graduate Development Manager
BNP Paribas
"Impact have delivered a series of action packed and very memorable programmes for our graduates. The events have enabled them to really bond as a team and feel engaged with a new perspective towards their career and future. These programmes have run like clockwork, and thanks to the whole Impact team, it felt like we had been adopted by a new family during our time with you."