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Diversity and inclusion at The Insolvency Service

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Industry
Public Sector
Solution
Diversity in the Workplace
Participants
100

About

Impact worked with The Insolvency Service to give managers the confidence they require to manage and work in a diverse team.

The Insolvency Service is a committed equal opportunities employer and has a workforce whose diversity reflects this commitment.

The Service recognised that the challenges and opportunities of a diverse workforce demands more than just the right policies. Rather, it demands an actively inclusive culture, one in which everyone is able and expected to perform their best.

The Service wanted a solution that would support managers to develop the confidence, behaviours and skills needed to manage diverse teams.

Impact’s solution was based on our innovative approach to diversity as a performance issue. Impact believes diverse teams are the key to successful 21st century organisations. For organisations to recruit and retain the most talented people they need to have management structures and a culture that values and embraces diversity.

However, working in diverse teams is not simple. Impact UK and the Service’s Learning and Development department worked closely to create a bespoke solution. The result was a two-day programme that allowed participants to examine the challenges and opportunities of managing and working in, diverse teams.

Participants explored equal opportunities legislation, how to create an inclusive culture in the workplace and how to deal with problematic behaviour and performance management issues, all within the context of managing diversity. Impact brought the learning to life using a variety of methodologies including experiential projects, forum theatre and facilitated discussions.

Impact has now delivered this programme to nearly 100 managers within the Service, and the programme will be rolled out across the entire business.

The programme has been universally well received, giving participants the confidence to manage all their staff and to deal with challenging issues that arise.

Outcomes for the participants:

'The programme has given me the confidence to tackle the problems I had been ignoring because I wasn't sure how to approach them.'

'This improved my confidence in tackling performance issues and reinforced the desirable aspects of performance management.'

Testimonials
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Aidan Keough
Head of Retail Banking
St George Bank
“The workshop is very practical and built my confidence to be a better coach. The real plays were so useful to go back to my team and have more effective helping conversations. I am now more prepared and have a framework to use”
Sisca Margaretta
Chief Marketing Officer
Experian
"I see a marked difference in my mentee: a boost in confidence and a transformation at the end of the programme. I’m proud to be an executive sponsor, as gender parity and developing women’s careers is something that I feel passionately about. WILD deserves all the recognition that it can get for its transformative quality and how it’s impacted many women’s lives – imparting lessons that they can take with them for the rest of their lives."
CEO
Thomson Reuters
"A company can only grow as fast as the people within it grow. The reason I like Generate so much is because it speaks to the nature and culture of Thomson Reuters."