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Emerging leaders at ING

Orange waving rocks
Financial Services
Emerging Talent
Transformational Leadership


ING is a global financial institution with a strong European base, offering retail and wholesale banking services to customers in over 40 countries. Impact works with ING as part of their International Talent Programme (ITP), a four-year learning journey that develops talented graduates to become ING's future banking leaders.

ING recruit approximately 160 highly intelligent and adept graduates in 14 different countries every year. The International Talent Programme (ITP) is a four-year learning journey that develops talented graduates to become ING's future banking leaders.

Graduates have four years of events, international rotations, and mandatory and flexible certifications. Each year, trainees meet up with their peers for a Global Learning Event: two intense weeks of learning, collaborating and connecting on Core Banking Skills, Professional Development and Personal Skills.

Impact delivers training on the Personal Skills curriculum in line with the ING Orange Code. Impact provides a mix of webinars, online pre-work and face-to-face experiential development at the ITP Global Learning Events.

Impact works with ITP trainees to develop their personal skills to complement their academic experience and professional training. The trainees have abundant untapped potential, and developing these skills helps them to use their intellectual and practical capabilities effectively.

The personal skills curriculum delivered by Impact shifts over four years to put the emphasis on trainees to be able to take ownership of their own learning. Year one focuses on personal skills, year two on teams, year three on performance, and year four on leadership. Impact works to:

  • form guilds of 10-12 trainees that build close personal relationships and a strong, international learning set, with the same facilitator throughout the four-year process
  • create numerous opportunities for participants to give and receive feedback
  • look for opportunities to bring the values and behaviours in ING’s Orange Code to life; incorporating them in discussions and reviews.

Year 1 - Inspire - Amsterdam, Netherlands

Inspire builds self-awareness, dialogue and influencing skills, innovation and creativity, listening and communication skills, introduces ’leadership as action’, cross-gen and intercultural working and assesses MBTI profiles. Here trainees ‘learn to learn’ through inspiring projects and high-energy, high-impact challenges.

Year 2 - Connect - Brussels, Belgium

Supporting international placements, Connect uses business simulations to develop teamwork, networking and collaboration skills; learn how to work in a team, what makes a great team, how to encourage higher team performance and how to navigate change.

Year 3 - Perform - Frankfurt, Germany

Perform brings trainees' abilities to the next level by focusing on how behaviour affects others and how to manage stakeholders effectively. A scenario based on the UN Sustainable Development Goals featuring invited ING stakeholders' practices influencing across boundaries.

Year 4 - Lead - Lake District, UK

Lead focuses on taking charge and inspiring others, with a unique format designed to deepen self-awareness, teamwork and leadership potential. It is incredibly varied, featuring well-being, resilience and challenging content from outdoor adventure to digital detox. Lead consolidates all four years to define trainees’ leadership purpose and develop a balanced life, to reflect on the journey and look to challenges ahead.

ITP positions ING as a preferred employer and attracts top graduates with the right behaviours and high growth potential. Through ITP trainees: 

  • Develop banking skills, leadership skills and a global mindset.
  • Become the next generation of managers and high-value specialists.
  • Are empowered to take ownership and responsibility for their career.

95% of graduated ITP trainees stay at ING for more than five years

50 ITP graduates are now in senior management (or on the path to it).

82% increased self-awareness of motivations, strengths and development areas - from Inspire

86% better understanding of the personal impact on other team members - from Connect

77% increase in ability to demonstrate skills to motivate and empower others - from Perform

98% score for how empowered participants now feel to own their career - from Lead

See what our customers say about us
Lynne Atkin
HR Director
"The success of the Emerging Leaders Programme has exceeded my expectations. The content is relevant, the selection process is rigorous - and it delivers. We are seeing a clear increase in leadership capability within this talent population. This is now coming to fruition as we see more and more individuals who attend the programme going on to take on more demanding roles - be that within their current level or to more senior roles. The programme is recognised by our Executive Team as talent enabler."
CPP Investments
‘Innovative, impactful, instigated new thinking and reflections.’
“Executed really well, I thought the interaction across the PGIM businesses was fantastic. A great way to meet others but also share similar experiences.”