Skip to main content

Talent development at ABN AMRO

Town on penisula


ABN AMRO serves retail, private and corporate banking clients with a primary focus on the Netherlands and with selective operations internationally.

In the Netherlands, clients are offered a comprehensive and full range of products and services through omni- channel distribution including advanced mobile application and internet banking. ABN AMRO also have substantial expertise working in these active areas internationally, including Asia, America and Australia.

Through internal staff surveys, ABN AMRO in Australia identified a need to enable people within their services division to take a more holistic approach to their career development – optimising the clarification of professional career goals.

Working in close partnership, Impact created a programme that enabled staff to examine their career aspirations, including personal reflection, self assessment, short and long term career opportunities, optimising current job fit and clarifying personal and professional career goals.

The design ensured that staff were equipped with the necessary tools to take responsibility for their own careers.

Programme elements included:

  • Staff took part in focused career development workshops
  • Managers developed their career coaching skills to help provide on- going support and guidance for their staff
  • The Myers Briggs Type Indicator (MBTI®) helped participants to explore career and personal preferences in relation to current and future roles
  • Impact gave on-going feedback to senior management in relation to the key drivers that support long term career development within ABN AMRO in Australia.

The relationships between managers and their staff across the business have become stronger as a result of on- going development discussions. Managers have reported a renewed enthusiasm from staff for the development of their current and future roles within ABN AMRO in Australia.

See what our customers say about us
“Engaging the managers in the process was integral to the programme's success. They played an important role by providing on-going career coaching discussions with their staff.”