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Meet the team

Impact is bursting with energetic, talented and passionate people who want to make a difference. Our people work from over 30 global locations.

Andrew Robinson, Impact International
UK
Andrew andRobinson
IT Manager

I work in our busy IT department, helping with all things technical. I have often been referred to as a “Button Manager”, if it's got a button, then I manage it! I enjoy working in IT as it allows me to interact with every part of our business all over the world. I am a keen cyclist and enjoy working in our HQ in the English Lake District, a great place for outdoor adventures. I have worked for impact for over 15 years and am very proud of all that we achieve.

Courtney Henderson
UK
Courtney andHenderson
Software Developer

I’m Impact’s resident back-end developer; working to build robust, efficient, and reliable systems to underpin our experiential learning platforms. I take pride in collaborating with like-minded individuals who share common interests and values, collectively unlocking each other's full potential. As a Lake District native, I feel a strong connection to the area in which Impact is headquartered and have seen first-hand the local and global effect that Impact achieves.

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Yukiko Asano (Coco), Impact International
Japan
Yukiko andAsano(Coco)
Client Partner

I have worked at Impact Japan since 2015, coordinating the delivery of programmes. I support our consultants and delivery operations. What makes me happy is seeing my colleagues, clients and participants smile, as my job is supporting them. My hobby is collecting Starbucks Coffee mugs from around the world, although I don’t drink coffee personally!

Haruka Maruyama (Maruko)
Japan
Haruka andMaruyama(Maruko)
Assistant Manager, Planner

Working as a planner at Creative and Marketing Department since 2019. Before Impact, my career was mainly on the position of sales and marketing at the bank and advertising agency. My focus is on the capacity building for both individual and team. Virtual team building is one of the fatal themes because I am working as a full remote member. I love traveling around the world with my backpack and enjoying beautiful local delicacies!

Michelle Dong
China and Hong Kong
Michelle andDong
Senior Consultant

In all my work, I am driven by a profound interest in what moves and motivates people. I believe that everybody can make significant improvements through continuous self-exploration. I deliver individual coaching, workshops and training programs with the focus of increasing the potential of Senior Managers and High Potentials and developing their team leadership skills as well as helping them with behavioural change initiatives which naturally bring along performance improvements. 

Alia Bojilova
New Zealand
Alia andBojilova
Consultant and Psychologist

I dedicate my time to working with leaders and teams in unlocking potential, strengthening alignment and in stimulating innovation, in a way that sees us surpass the visions we uphold.

Sarah Osteen
USA
Sarah andOsteen
Senior Consultant

I have spent my career exploring, researching, teaching, coaching and practising leadership skills. I love working with individuals and groups to tackle hurdles and develop strategic initiatives. When I am not designing programs, I like to spend time with my son and my husband building forts out of driftwood or laughing with friends in the beautiful pacific northwest.

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Kathyann Waple Impact
UK
Kathyann andWaple
Head of Digital Transformation

I am all about meaningful relationships. I’m good at detail but love the big picture. Business strategy excites me and implementation more so! My role is to head up our digital strategy and take Impact’s experiential face to face practice in to the digital world, strengthening our blended programme work and building digital solutions that serve our clients’ needs in these times of exponential change. I’m a daughter, sister, aunty, wife and mum. I adore sport and adventure, especially cycling, snowboarding, swimming and surfing.

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Molly Shrimpton, Impact
UK
Molly andShrimpton
Content Editor
Having joined the business in 2019, I work as part of the marketing team, creating and editing written content for the Impact blog. I currently work part-time whilst I study for a PhD in the environmental humanities. Outside of work, I love fell walking, outdoor swimming, learning about conservation, and going on adventures with my crazy dog!
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Alissa Joy
UK
Alissa andJoy
Project Manager

Programme Coordinator at Impact. I am based in the Windermere office (UK) and joined the company in 2021. 

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Daniel Giejbatow, Senior Consultant
Poland
Daniel andGiejbatow
Senior Consultant

As a consultant and the manager, for the last 20 years, I was focused on practical aspects of business transformation. Managing HR field I had a chance to collect best practices within telecommunication and financial sectors. I have experience in leading mergers and acquisitions of a large organisations. I am a psychologist and psychotherapist by education and graduated with MBA and AMP business studies. I love outdoor activities, especially in the mountains.

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Hannah Reeves
UK
Hannah andReeves
Account Manager

I am passionate about helping organisations, teams, and people be the best they can be. Not all girls are made of sugar and spice and all things nice. Some girls are made of adventure, fine beer, brains and no fear.

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Anthony Cox
UK
Anthony andCox
IT Support

I help to support the entire business with all of their IT related needs. I have had a large passion for all things technology since I was a kid. In my spare time, you can catch me listening to music, on my PlayStation or playing Dungeons and Dragons. 

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Chantana Prapasri, Impact
Thailand
Chantana andPrapasri and"FG"
Finance and Admin

Since joining Impact Thailand in 2006, I have been more energetic and enthusiastic to come to work. It is the best workplace that I can be myself. Everyday at work is great for me.

Detlef Eigenbrodt
Italy
Detlef andEigenbrodt
Senior Consultant and Facilitator

I love to lead development. Development of reflection, knowledge and conviction. Personal and individual. Development of values, attitudes, performance and decisions. For a better understanding of People and for a greater invest into the worlds future.

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Nao Matsushita(Noa), Impact International
Japan
Nao andMatsushita(Noa)
Coordinator

'Helping People Shine on Their Own Stage' As a restaurant manager, I wanted to create more than just a place to eat. By drawing out each team member’s strengths and aspirations, I saw the power of a team that values individuality. This led me to study coaching. I later realized that growth also depends on the organization, so I now study organizational development. My goal is to help people and organizations grow together, enabling everyone to shine as themselves and fulfill their potential.

Mark Sanders, Impact International
UK
Mark andSanders
Head of Operations

I manage equipment, projects and vehicles at our HQ. I have a certificate of competence in the inspection of personal protective equipment for adventure activities, level 3 qualification in transport managers professional competence and IOSH managing safely certificate. My sense of humour helps me to cope with a job which is at best dull. Playing guitar with the infamous Impact band "you get what you pay for" is simultaneously the moment I'm most and least proud of.

Matteo Villa
Italy
Matteo andVilla
Senior Consultant and Facilitator

I joined Impact in 2023 as a senior Consultant, I’ve worked as training and development manager for a major pharmaceutical multinational and at the Business School of the Politecnico di Milano.

Passionate about learning and innovation, I consider it the 'mission' of consulting to transform companies into people centric, innovative and sustainable workplaces.

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Francesca Filzi
Italy
Francesca andFilzi
Accounting and Financial Support

I manage all Impact Italia accounting processes and love precision, tramezzini (look it up!) and silly jokes. I am also very appreciated for my former athletics experiences and I provide stretching sessions to all colleagues who need to exercise a bit after a long day in the office. I deal with a lot of internal and external stakeholders to make sure everything is ok with our clients, accounts, invoices and bills!

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Arianna Bianchi
Italy
Arianna andBianchi
Consultant and Facilitator

As a consultant, I hope to be a catalyst for change, helping others to discover what their real needs are. Empathy, curiosity, creativity, organisation and strong sense of duty are the things that most characterise me. I love the adventure and the discovery of travelling, organising outdoor trips with friends in close contact with nature… But also sharing a gin lemon or a barbecue at home is not so bad!

Abi Black Impact
UK
Abi andBlack
Project Manager

As a Project Manager I am responsible for the end-to-end implementation of our client solutions by managing and coordinating the client service teams. During my time at Impact I have worked with a broad mixture of clients and participants ranging from graduates to senior leaders. In my free time I enjoy spending time in the Lakes, planning my next holiday and spending time with friends and family.

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Magdalena Kwiatek, Senior Consultant
Poland
Magdalena andKwiatek
Senior Consultant

For over 22 years, as a consultant, coach and partner, I support leaders, teams and organizations in the process of change. I am an "educational gadget-head.", sharing what I learn with others, because of my passion for people development. Privately my husband and I run “No Kill” fishing-field, building a community of exceptional people.

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Tash Morales
New Zealand
Natasha andMorales
Consultant and Executive Coach

I have a real belief in people and a passion for what drives human excellence. I love working with people in the areas of growth & transformation. The work I do with Impact inspires and motivates me. I start my daily routine with yoga and meditation. I love being with my family and being immersed in Nature which is so accessible even in the city, now that I live in New Zealand.

Lena Czernecka, Impact Poland
Poland
Lena andCzernecka
Senior Consultant

For many years, I have been fascinated by how people navigate change, uncertainty and pressure. Combining experience as a psychologist, therapist and facilitator, I support leaders and teams in building resilience, self-awareness and healthy relationships. I believe lasting change begins with a deeper understanding of ourselves.

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Our awards

Year after year, we continue to be acknowledged for the quality and effectiveness of our partnerships with clients and for our own work on building Impact as an organisation worth working for.

2026 Training Industry Top 20 Leadership Training Company
2026 Training Industry Top 20 Leadership Training Company

Impact is a 2026 Top 20 Leadership Training Company. Training Industry independently assess the training marketplace for top providers. Their Top Leadership Training List, based on capabilities and expertise, includes Impact for the 16th consecutive year. 

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Chief Learning Officer gold award 2025
Gold Excellence in Partnership Award from Chief Learning Officer 2025

Impact won the gold award at the Chief Learning Officer 2025 Learning in Practice Awards for Excellence in Partnership. This recognises our support of Bristol Myers Squibb in implementing a learning and development programme.

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