Developing Managers at Capgemini

A bite-sized coaching programme for people developers and team members


Capgemini is a global leader in consulting, technology and outsourcing services, functioning in over 40 countries, with more than 190,000 team members worldwide.

Due to continued commercial success and rapid growth, Capgemini Australia recognised the need to strengthen internal engagement and ensure skillful dialogue between their team members. Impact were chosen to design and deliver a suite of coaching-based programmes.


Enhance people developers' (leaders and managers) and team members’ capabilities by:

  • Equipping them with highly practical coaching and challenging skills, enabling them to have more effective conversations and open dialogue at any given time
  • Developing their confidence to have structured conversations and their ability to give and receive feedback

Two key programmes were developed under the ‘Engage’ initiative, combining technical coaching and challenging skills inputs with space to practise those skills.

  1. An in-depth two-day program, accessible to all people developers
  2. Bite-size half-day version of the programme available to all team members

The bite-size programme has been rolled out to over 180 participants and the two-day version to 50 participants.

19% Increase in people developers' (leaders and managers) ability to engage and empower team members

39% Increase in ability to undertake effective coaching conversations

33% Increase in ability and confidence to give feedback to others

37% Increase in effectiveness when challenging others.

Download the full case study for further results.