Engage – Building a Coaching Culture
A bite-sized coaching program for people developers and team members
Capgemini is a global leader in consulting, technology and outsourcing services with more than 190,000 team members worldwide and present in over 40 countries.
Due to continued commercial success and rapid growth, Capgemini Australia recognised the need to strengthen internal engagement and ensure skilful dialogue between their team members. Impact International were chosen to design and deliver a suite of coaching-based programs.
Enhance People Developers (leaders and managers) and team members’ capabilities by:
Two key programs were developed under the ‘Engage’ initiative.
The programs included:
The bite-size program has been rolled out to over 180 participants and the two-day version to 50 participants.
19% Increase in People Developers (Leaders & Managers) ability to engage & empower team members
39% Increase in ability to undertake effective coaching conversations
33% Increase in ability and confidence to give feedback to others
37% Increase in effectiveness when challenging others
Thoughts from participants:
‘I can now more effectively, provide support and coaching in conversations to help my colleagues and achieve desired outcomes.’
‘The program has helped me realise the advantages of being in listening mode rather than solution/telling mode. I will approach the problem/situation more prepared and spend time in understanding the correct situation before identifying the options or even recommending one.’
‘The facilitators are first class (in particular) very informative, very engaging and honest in their approach and feedback.’