Feedback is foundational to our culture here at Impact. Every programme we run is not only a learning experience for our clients, but also for ourselves. With this in mind, we would like to thank everyone who took part in our recent Global Client Experience Survey.
As well as asking what it's like to work with Impact, we also wanted to know what you were most interested to learn more about in 2024 and what you expect your biggest people challenges to be.
What you want to learn about in 2024
Your top three responses were:
- Taking a human-centric approach to business
- Utilising AI and digital transformation in learning
- Maximising performance coaching and feedback
What your biggest people challenges will be
- Change and transformation
- Talent retention
- New leadership approaches in a changing world
Human-centric is the hottest topic in town
Our main takeaway from the results this year has been the huge interest in a human-centred approach to business. 60% of respondents free selected this topic as the area they most wanted to learn about. This is also mirrored in the feedback we received about what makes us great to partner with. Clients cited our ability to engage in quality dialogue, to build trusting relationships, to listen deeply and truly understand their needs, and to show genuine care and connection.
All of these are hallmarks of an approach that puts people first.
With change, retention, leadership, and engagement all emerging as our clients' biggest challenges for 2024, it's no surprise that there is appetite for an approach to business that puts human beings first, that catalyses high performance and engagement, and that empowers people to drive positive impact.