Meet the team

I’m passionate about building strong, enduring partnerships with our clients, based on successful delivery of our exceptional, innovative services. I’m energised by our mission to help people and organisations achieve their full potential, to benefit society and the environment. When I’m not having fun with Impact, I’ll be found out in the lakes/fells or playing football.

A lifelong passion for learning and leadership brought me to Impact, and I couldn't be happier with my decision. As a designer, facilitator, and thought partner, I embrace a scholar-practitioner mindset, running to the issues and engaging others with clarity, empathy, and authenticity. My favorite activity of each day is laughing, playing, and making up bedtime stories with my kids. They're hilarious!

Customer Service and relationship management are my main focus and passion in all that I do. I enjoy thinking through solutions and working with my clients and colleagues to achieve the best possible outcomes. Out of work, I enjoy spending time with my two dogs and exploring the Yorkshire Dales and baking the odd cake or two.

As an Organisational Psychologist, I love helping people to better live their job and the relationships within the organisation they work. At Impact, I have the possibility to do that, designing and delivering intervention programmes. I find my energy in teamwork, my soul in music, my peace in swimming.

I support the growth of business professionals. Sometimes, when having some skills is not enough for a manager to be effective or happy, the best approach is to recognize the key issues and work toward overcoming the limiting assumptions, developing new approach or strengthening other assets. As a coach, I apply questions, challenges, experimental techniques, but also analysis, advice, individual training.

Prior to becoming a senior consultant for Impact, Jocelyn had over 17 years experience and took various roles within FMCG, Manufacture & Pharmaceuticals. Jocelyn has been extensively involved in delivering international talent management & culture change program touching all levels of organizations. She has an engaging interpersonal style and maintains a strategic focus whilst addressing the needs of business and the individuals.

As a former client, I jumped at the chance to work with Impact in 2002 and pursue my passion for inspiring others to realise their potential. I’m an avid reader and love to incorporate my learning into the leadership development programmes that I deliver; recent topics of interest include applied neuroscience & gender dynamics. Dogs feature widely in my life outside of work.

I have experience as an HR Manager in multinational and Italian companies, managing L&D, recruitment, employees relations, coupled with across-the-board experience in consultancy projects on those subjects. Since 2013 I have been supporting organisations to change with a focus on learning and development with main focus on leadership, individual effectiveness, business coaching and change management.

With over 26 years as L&D and Internal Communication manager in large multinational companies, I’ve developed deep knowledge in consulting roles, building trusting relationships with all levels of an organization, implementing complex projects. I love my job, the countryside, animals and sports.

I am responsible for developing great client relationships and ensuring the successful rollout of our Australian programs. With a background in account management, content design and coaching, I love providing opportunities for people to see and realise their own potential. Collaborating to enable learning and development at the organisational level is a dream. When I’m not at work, you can find me teaching yoga or out in nature with my husband.

I am a highly experienced Accounting and Financial Management professional with expertise in problem solving, business communications, project management and customer relationships. I’m an enthusiastic leader, successful in liaising across all levels, handling confidential information and managing multiple priorities. I enjoy attending live events; cheering on my favourite sporting teams, watching my friend’s rock band, and supporting my daughter’s dance team.

"There is a solution for anything and everything, you just need to look for it with a sense of adventure and enjoy the journey in the process.” Sales is my passion because I love being able to help people and organisations do just this. Thanks to all the people I have met in the process along with my husband, five kids and a dog my life has been one big, exciting adventure!

I’m passionate about experiential learning and learning through play. I enjoy inspiring groups to better themselves, to collaborate and share skills, to be ambitious for each other and those around them. I have extensive experience working in the cultural, education and corporate sectors. I’m an award winning theatre maker who has directed shows for the Queen, the Prime Minister and West End audiences. Out of work you’ll find me building Lego unicorns with my daughter.

I’ve been working at Impact for over 30 years and now advise on Safety. It’s a demanding job, but Impact also allows me time to have my own adventures. I am a qualified International mountain guide and run yearly expeditions to East Greenland. These experiences give me a healthy dose of “on the edge” experiences, helping me to sharpen my skills and foster a common sense approach to safety matters. There's always something different to give advice on.

Programme Coordinator at Impact. I am based in the Windermere office (UK) and joined the company in 2021. 

I am responsible for the accounting tasks. I have always loved working with numbers and after receiving my bachelor degree in accounting at ACU ( Australian Catholic University), I fell into something that I actually enjoy. I consider myself very organised with an excellent work ethic and with desire to constantly improve. I am originally from Brazil and love the beaches and tropical weather. 

As a PhD researcher, I have an interest in discovering new things. I’m currently on an adventure at Impact to explore leadership training. My background is within sport psychology, working with elite athletes to prepare and perform at their optimum. I support teams to become high performing teams. On my days off you will find me either playing or watching sport.

I am a passionate, strengths-based leadership coach and facilitator who focuses on taking what is right with people and creating more of it! I have a passion for driving sustainable DEI and well-being initiatives, specializing in LGBTQ+ and mental health topics.

After several leadership positions in social enterprise, non-profit and retail, I recently fulfilled my ambition to work for one of my favourite world changing companies. Relocating from London to the Lakes has been a big step but the stunning landscape and numerous outdoor pursuits has meant I haven’t stopped exploring lakes, land and sea and I’m never short of a challenge. I use my experience and background in psychology to create organisations worth working for.

I am a senior consultant based in the UK. I joined Impact in 2021. 

Originally from the UK, over 25 years I’ve held Impact leadership roles in Asia and America whilst partnering with clients to fulfil their ambitions. My focus is creating organisations where people thrive and have the motivation to generate greater success - to do great work that connects people to things that matter. I'm always looking for the next adventure on a bike, in the sea or mountains. In work and play my passions are being adventurous, ambitious and real.

I have a global role around developing and sharing our learning practice, which I combine with designing and delivering some of our more complex client solutions. I have developed and pioneered ‘Solution Mapping’ – Impact’s consultancy framework, and specialise in evaluation strategies, as well as designing leadership action based simulations. I'm Impact’s unofficial Chief Cartoonist and, wherever possible, I use cartoons to bring insights and concepts to life.