As the resident ‘islander', I bring my passion for life and the excitement of the Caribbean culture to the L&D industry and my role as a change agent. With 25 years experience and a doctorate in organizational leadership, I love incorporating new neuroscientific research when designing and facilitating powerful development solutions. You'll find me playing with my 3 incredible children in the Florida sunshine, walking the intercostal, or on the beach with a book.
Dr. Susan Gray
They say the good life is built with good relationships, so this is what I spend most of my time on – professionally and personally. At Impact I build relations with existing clients and companies which didn’t have a chance to get to know us (yet). I also support my team in project management. Staying in a country Inn with my husband, son and camera is the best way for me to relax.
After several years in the digital marketing industry I was keen to utilise my management skills and develop our in-house fully-integrated digital marketing agency, Zinco. Outside of work I’m a crafty creative but will quite happily swap cosy fireside afternoons for long, sunny walks with my trusty Labrador Saffy.
Originally from the UK, over 25 years I’ve held Impact leadership roles in Asia and America whilst partnering with clients to fulfil their ambitions. My focus is creating organisations where people thrive and have the motivation to generate greater success - to do great work that connects people to things that matter. I'm always looking for the next adventure on a bike, in the sea or mountains. In work and play my passions are being adventurous, ambitious and real.
My role as a Program Manager in the Greenwich office is one behind the scenes, making sure the show we put on runs as smoothly and efficiently as possible, asking the questions no one has thought of and anticipating issues that have yet to happen. With a background in psychology and business, leadership and development is the perfect field for me. When I'm not working you can find me watching a documentary, drawing, listening to music, or enjoying the outdoors.
I’ve worked in learning and development since 2000 across a broad range of sectors. I always enjoy the challenge of identifying participants needs and matching the environment, task and conversation to help create meaningful and long lasting learning. Outside of work, you'll find me exploring the outdoors with my family, be that on bikes, in canoes, rock climbing or even exploring underground; we love the challenges that adventure brings to our lives.
I thrive on diversity. My choices have led me to where I am today. Change is a constant and I love it. I believe that we are never too old to change, and there’s nothing that can’t be changed, if you put your mind to it. Start simple. Just start. Working at Impact allows me to experience, challenge and grow. Outside of work, I am a keen baker and love to entertain. Moving and settling in the Lake District from South Africa has been a positive life changing experience.
Lucky me, I have a job that allows me to be a Human Doing and a Human Being. I love connecting and building relationships with people through my work. I appreciate what I have rather than what I don’t have. Photography has been my passion since I was young! I love capturing people’s expressions, emotions and feelings.
I am passionate and committed to helping others be the best they can be, whether they're senior leaders or young talent. In my Global Talent role I support the recruitment, induction and development of our full time and associate consultants. This fantastic role has allowed me to work with many of our global team since 1992. Despite being old enough to know better I compete as a Master at a world level at Mountain Bike Orienteering and manage the Great Britain team.
Charlie Somers Cocks
I’m a member of Zinco, Impact’s in-house graphic design and web development team. My main focus is account management for our biggest external client. I design new concepts and pro-actively organise recurring projects. At home, my main pastime is trying to rein in my ever expanding guitar collection. It isn’t working.
As a consultant, I like Impact's programmes because every one of our projects could make the participants think deeply about their issues in the workplace, and move forward for their business success. I am excited when exploring a solution for my clients' current and future business challenges. Besides my job, I like cooking, travelling, fine arts, musicals, Japanese KABUKI, opera etc.
Itsuyo (Barbara) Watanabe
After many years in big Italian firms, I now help clients understand and achieve their development goals. In Impact since 2003, I have gained experience in HR processes, organisational consultancy, assessment, training and development of managerial competences and leadership. I love mountain biking, silly jokes, deep reading, socialising and…meditating too. Whenever you want to work hard while having fun, call me!
In my early career I practised as an architect in the UK and Japan. This taught me a huge amount about being curious, creative and professional to solve clients' needs. For the last 18 years I've worked globally on developing innovative world-class solutions that delight and excite clients. It's been an incredible journey from Tokyo, to Bangkok, to Paris, to New York and of course Windermere - our HQ! I love it!
Being a manager of the delivery team in Impact Japan, I have been putting great effort and energy into realising our “Re-Born Strategy” from the delivery quality aspect. For my leadership style, creating trust is the most important factor. I support my team by creating trusting relationships, and as a facilitator, I use this quality to create a completely safe and open learning space in programmes. I love having a good time with people, drinking and karaoke.
Yoshinobu (Hosshan) Hosoki
For over 22 years, as a consultant, coach and partner, I support leaders, teams and organizations in the process of change. I am an "educational gadget-head.", sharing what I learn with others, because of my passion for people development. Privately my husband and I run “No Kill” fishing-field, building a community of exceptional people.
Analogue at birth, digital by requirement. I don’t do Facebook, and have nothing to do with hashtags. Is this bio going online? Eurgh! I am an eye-to-eye, face-to-face human being. I elevate small talk to medium talk. Then, (on a good day) to infinity and beyond. That’s my job. Favourite pastimes: Good days. Woodland crafts, festivals, and campfires. Specialist skills: Reading body language; parallel parking.
As a Programme Manager I am responsible for the end-to-end implementation of our client solutions by managing and coordinating the client service teams. During my time at Impact I have worked with a broad mixture of clients and participants ranging from graduates to senior leaders. In my free time I enjoy spending time in the Lakes, planning my next holiday and spending time with friends and family.
Developing the potential in people and organisation is my passion – it’s not my job! I love what I do and have the good fortune to work in Poland as an ex-pat British person and have been embraced into and fully embrace the wonder of Poland and the Polish people. Working with Top Teams in the wide range of multi-national and national organisations whom we are proud to call “customers”.
Sharne Van Der Burgh
As a Designer I am focussed on using Impact's experiential learning methodologies to create solutions which enable and sustain behaviour change. Prior to Impact I worked in the public sector where I gained experience in project and relationship management through partnership work with other public bodies and community organisations.
My role is varied, whether it’s establishing a new client partnership, building client relationships, organising ThinkTank, planning marketing strategy, sourcing social partners or managing delivery of our strategic projects…I am always there. I’m a family person and the biggest fan of my little daughter who is just discovering the world. I enjoy accompanying her on this journey and showing her wonderful places and activities - sports and travel.
My job is managing financial issues: reports, financial simulations, payments, also preparing contracts for clients, associates, employees and much much more… from coordinating travel arrangements to organising internal meetings and workshops. I love working with Impact people – I’ve worked here since 2003 and have no plans to move! I’m crazy about my small bit of land near the river and forests where I travel almost every weekend with my family and friends.
I provide inspiring opportunities for leaders to explore possibilities in expanding sustainable business and organisational development. As a staff support manager I have been leading operations such as talent acquisitions. Supporting others and organisations to expand their full potential is my passion. I enjoy ensuring we have a unique workplace where we can maximise potential and strengths. I love climbing mountains, hot springs and good organic foods.
I have a great dual role: helping to create amazing projects with charities, schools and not for profits - working with people passionate about making a difference. My technical support role combines logistics, safety and ensuring smooth running adventure sessions in programmes. I always have a variety of projects and an adventure on the boil. I'm proud to be part of the team that set up Impact Australia, I made lifelong friends in Asia Pacific and around the world.
I am all about meaningful relationships. I’m good at detail but love the big picture. Business strategy excites me and implementation more so! My role is to head up our digital strategy and take Impact’s experiential face to face practice in to the digital world, strengthening our blended programme work and building digital solutions that serve our clients’ needs in these times of exponential change. I’m a daughter, sister, aunty, wife and mum.