In support we deliver on programs and manage day-to-day operations and infrastructure. I really enjoy my role as it’s very diverse, one day I am canoeing on Windermere and the next cleaning boots! My favourite programs feature outdoor activities and journeys. People see me as a steady pair of hands and a person who does a quality, professional job. Outside work I keep myself fit and active, and enjoy chilling out with my wife Emma and travelling in our camper van.
I love why Impact exist, which is to build organisations worth working for, I am excited to explore the journey with our clients. I love building effective client relationships both externally and internally, the people in Impact are passionate, motivated individuals and I love working here. I am always out and about whether it is running around after my niece or walking the fells or working out in the gym, happy, happy, happy!
I am a program manager and I love that every day is different, from working on different tasks involved to make a program run smoothly to talking and meeting clients. I come from a hospitality background so I love the client facing aspect of my role here at Impact, as well as making sure every piece of the program is on schedule. Outside of work I am always doing something like teaching dance, travelling, and going to the beach!
I'm part of the UK Accounts Department and I'm responsible for issuing all of Impact's sales invoices both electronically or by post in a multitude of currencies sent to our clients all over the world. I work closely with lots of my colleagues both here in the UK and overseas. Out of work I enjoy spending my time cycling in the beautiful Lake District Countryside, walking and spending time with family and friends.
I have used my multi-cultural background in a range of multinational organisations. I have supported diverse multicultural organisations in developing and localising strategies to instil & realise behavioural change at an organisational & individual level.
I have also contributed in HRD/OD solution development and localisation. Fluent in Japanese and English and with MA in Linguistics. Love gardening and pottery.
I see life as a gift and a journey. I bring in my backpack some of the experiences I had the luck to live: nuclear engineering, 25 years as manager in various industries in various parts of the globe. And then Impact. I feel excited when I see the very essence of situations emerge: in individuals, groups, communities, organisations. I am fond of endurance sports and a passionate soul explorer.
As an Account Director with Impact I’m able to leverage my ten years of Business Development and Account Management experience. I thrive in environments where I am able to develop and uncover new opportunities with partners and businesses. Most of all I am a people person and love building trusting relationships. In my spare time, you will find me spending time with my husband, two boys and our dog.
I'm passionate about communicating Impact's brilliant uniqueness and driving brand awareness through integrated marketing campaigns. I love building relationships with clients face-to-face when delivering events like Learnfest and via curating print and digital communications like Feedback magazine. Always enthusiastic and creative, I live for learning, arts, adventures, travel and cake!
In my early career I practised as an architect in the UK and Japan. This taught me a huge amount about being curious, creative and professional to solve clients' needs. For the last 18 years I've worked globally on developing innovative world-class solutions that delight and excite clients. It's been an incredible journey from Tokyo, to Bangkok, to Paris, to New York and of course Windermere - our HQ! I love it!
As a Sales Professional with extensive knowledge of account business development and client relationship management, my passion lies in building great relationships with clients and really getting to know them in order to create customised solutions that help them to achieve their goals. Outside of work you can find me in the gym, or walking the beautiful Lake District fells with my camera in tow.
I’m passionate about experiential learning and learning through play. I enjoy inspiring groups to better themselves, to collaborate and share skills, to be ambitious for each other and those around them. I have extensive experience working in the cultural, education and corporate sectors. I’m an award winning theatre maker who has directed shows for the Queen, the Prime Minister and West End audiences. Out of work you’ll find me building Lego unicorns with my daughter.
I am responsible for “Re-Born Strategy” in Impact Japan, I am passionate about developing people and our organisation by executing all Re-Born strategic agendas. As a facilitator, I love creating and sharing the precious moments together with executives and managers who are reflectively asking themselves what leadership they would like to realise in their life/work. What I love most is drinking after working hard to make effort in realising my vision.
Yoshinori (Yossi) Kaino
At Impact I manage projects, build relationships with clients, organize events and support our super team by sharing motivation, creativity and a smile. At work and in private life, I pay attention to details, I value directness and minimalism. I am looking for inner peace through contact with nature, cinema and new hobbies. And good food.
As the resident ‘islander', I bring my passion for life and the excitement of the Caribbean culture to the L&D industry and my role as a change agent. With 25 years experience and a doctorate in organizational leadership, I love incorporating new neuroscientific research when designing and facilitating powerful development solutions. You'll find me playing with my 3 incredible children in the Florida sunshine, walking the intercostal, or on the beach with a book.
Dr. Susan Gray
Recently single - swipe right... Oh wait, wrong profile! I work as part of the Programme Management team and enjoy every second of Impact life! I love building relationships with external and internal people I work with. Handling logistics, and providing support to Programme Managers are just a few examples of daily life in the office.
My role as program manager in the Americas means taking each day as it comes and always learning something new. Whether it is interacting with clients or working on program logistics, each piece of this work is both exciting and rewarding! When I am not at work, you can find me relaxing at the beach (in the summertime!), traveling, baking something up in the kitchen, or just taking a leisurely walk outside.
Having worked in L&D internationally since the early 90's, my focus is blending practical business acumen, people development and organisational change to create client solutions. I design and deliver solutions that leverage the positive aspects of a clients’ culture while challenging the structures that impede leadership capacity. In my spare time you’ll find me outside, I love exploring the world with my family.
People are amazing. We have so much going on and yet we are capable of such incredible things. I’m incredibly grateful to work with amazing people, helping them learn, grow, and maximise their potential. Based in beautiful NZ, I work with a fascinating mix of clients throughout Asia. When not immersed in my work, I love spending time in nature with my wonderful family.
I am like the Caulobacter crescentus (the strongest adhesive in nature), making sure our processes from program design to delivery all connect and exceed client expectation. I program manage through creating and driving our project plan, developing presentation materials, and coordinating on-site. Like the Caulobacter crescentus, I love to call anywhere near the water my home, enjoy adapting to new environments and making the best of any situation.
I manage all Impact Italia accounting processes and love precision, tramezzini (look it up!) and silly jokes. I am also very appreciated for my former athletics experiences and I provide stretching sessions to all colleagues who need to exercise a bit after a long day in the office. I deal with a lot of internal and external stakeholders to make sure everything is ok with our clients, accounts, invoices and bills!
I’m a filmmaker. I believe there are stories in everything and that everyone has a story to tell. Even the most ordinary people are extraordinary when you really get to know them!
I’ve been exploring the world since I was a young ‘un, there’s loads left to see. I like mountains, I don’t like the sea much, I suppose it’s alright to look at, but not to go in… Happy to discuss.
I am responsible for the accounting tasks. I have always loved working with numbers and after receiving my bachelor degree in accounting at ACU ( Australian Catholic University), I fell into something that I actually enjoy. I consider myself very organised with an excellent work ethic and with desire to constantly improve. I am originally from Brazil and love the beaches and tropical weather.
After seven years in the city, I've moved back up north to greener pastures. I’ve worked in business development across a broad range of sectors and company scales, particularly enjoying the challenge of identifying client’s needs and matching our capabilities to help create meaningful solutions. Outside of work, you can usually find me on a mountain bike, trying to untangle my climbing rope or with a snowboard on my feet – weather depending!