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Meet the team

Impact is bursting with energetic, talented and passionate people who want to make a difference. Our people work from over 30 global locations.

Yukiko Asano (Coco), Impact International
Japan
Yukiko andAsano(Coco)
Client Partner

I have worked at Impact Japan since 2015, coordinating the delivery of programmes. I support our consultants and delivery operations. What makes me happy is seeing my colleagues, clients and participants smile, as my job is supporting them. My hobby is collecting Starbucks Coffee mugs from around the world, although I don’t drink coffee personally!

Francesca Filzi
Italy
Francesca andFilzi
Accounting and Financial Support

I manage all Impact Italia accounting processes and love precision, tramezzini (look it up!) and silly jokes. I am also very appreciated for my former athletics experiences and I provide stretching sessions to all colleagues who need to exercise a bit after a long day in the office. I deal with a lot of internal and external stakeholders to make sure everything is ok with our clients, accounts, invoices and bills!

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Rafal Kamilski, Impact International
Poland
Rafal andKamilski
Operational Manager

I am responsible for our support team and coordinating the Warsaw office. I project manage, which includes monitoring facilitation, communicating with partners, background logistics and managing course equipment for our fantastic experiential projects. Since joining in 2005 my role has developed through office manager and H&S advisor. I love what I do and the people I work with. Personally, I am getting to know my young son and understand his world. Life is a journey.

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Naoshi Kimura (Woody)
Japan
Naoshi andKimura(Woody)
Manager, Client Success Department

Over 10 years of experience in retail industry, I experienced various roles, managing some stores as a store manager, executing retail strategies as a retail manager, and an internal trainer in the organizational change project, planning, making, delivering the programs to the managers and staffs. I am very much interested in “people change” so very happy to work at Impact to build my career as a professional of people and organizational consultant.

Erin DeVito, Impact International
USA
Erin andDeVito
General Manager

As a mom to 4 girls I am constantly reminded that I am human, it's inescapable. I am completely honored that over the last 12 years I spend my days working with fantastic teams and amazing clients to do work that enables us all to embrace our individual humanness and work to create environments where people can grow and learn everyday! My hope and goal is together, the work we do today brings a brighter future for us all.

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Phil Poole, Impact International
UK
Phil andPoole
Global Safety Advisor

I’ve been working at Impact for over 30 years and now advise on Safety. It’s a demanding job, but Impact also allows me time to have my own adventures. I am a qualified International mountain guide and run yearly expeditions to East Greenland. These experiences give me a healthy dose of “on the edge” experiences, helping me to sharpen my skills and foster a common sense approach to safety matters. There's always something different to give advice on.

Itsuyo Watanabe(Barbara)
Japan
Itsuyo andWatanabe(Barbara) and
Director, Brand Enhancement Department

As a consultant, I like Impact's programmes because every one of our projects could make the participants think deeply about their issues in the workplace, and move forward for their business success. I am excited when exploring a solution for my clients' current and future business challenges. Besides my job, I like cooking, travelling, fine arts, musicals, Japanese KABUKI, opera etc.

Fabio Gabbiani
Italy
Fabio andGabbiani and
Senior Consultant and Key Account Leader

With over 26 years as L&D and Internal Communication manager in large multinational companies, I’ve developed deep knowledge in consulting roles, building trusting relationships with all levels of an organization, implementing complex projects. I love my job, the countryside, animals and sports.

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Lou McDonald, Impact
UK
Lou andMcDonald
Head of Brand

Sum myself up in a paragraph? There’s a challenge! And maybe a good starting point. I like challenge. I like the challenge of grabbing attention with interesting, useful and relevant marketing. From a new website or re-brand to a sell-out festival, for me it’s all about customer first. I like a physical challenge too, and the challenge of how long I can last without listening to music!

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Andrew Robinson, Impact International
UK
Andrew andRobinson
IT Manager

I work in our busy IT department, helping with all things technical. I have often been referred to as a “Button Manager”, if it's got a button, then I manage it! I enjoy working in IT as it allows me to interact with every part of our business all over the world. I am a keen cyclist and enjoy working in our HQ in the English Lake District, a great place for outdoor adventures. I have worked for impact for over 15 years and am very proud of all that we achieve.

Shiwali Daryapurkar
USA
Shiwali andDaryapurkar
Program Manager

I enjoy using my strengths in operations management to bring organisations into the chaos and to connect people with resources. I look forward to supporting the team from behind the scenes to execute the programs successfully and meaningfully. In my personal time, you will find me traveling, cooking, event planning, reading, and involved in theatre and film productions.

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Natassja Gale
UK
Natassja andGale
Strategic Designer (Digital Operations)

Bridging future-oriented research, innovation, and design principles and practices, my focus is on optimising our core business through developing and delivering resilient, human-centred solutions. I bring energy, raise questions, push boundaries and break rules. The most vital part of my life is the people within it, as the relationships we hold with one another are everything.

Mark Sanders, Impact International
UK
Mark andSanders
Head of Operations

I manage equipment, projects and vehicles at our HQ. I have a certificate of competence in the inspection of personal protective equipment for adventure activities, level 3 qualification in transport managers professional competence and IOSH managing safely certificate. My sense of humour helps me to cope with a job which is at best dull. Playing guitar with the infamous Impact band "you get what you pay for" is simultaneously the moment I'm most and least proud of.

Mark Quest, Impact International
UK
Mark andQuest
Consultant

I’ve worked in learning and development since 2000 across a broad range of sectors. I always enjoy the challenge of identifying participants needs and matching the environment, task and conversation to help create meaningful and long lasting learning. Outside of work, you'll find me exploring the outdoors with my family, be that on bikes, in canoes, rock climbing or even exploring underground; we love the challenges that adventure brings to our lives.

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Hillary Lawless Impact
USA
Hillary andO'Dell
Project Manager

I am a program manager, and I love that every day is different, from working on different tasks involved to make a program run smoothly to talking and meeting clients. I come from a hospitality background, so I love the client-facing aspect of my role here at Impact, as well as making sure every piece of the program is on schedule. Outside of work, I am always doing something like teaching dance, travelling, and going to the beach!

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Michelle Roberts, Impact International
UK
Michelle andRoberts
Head of HR

I love the variety of my role, working with global clients on complex projects and learning from inspiring Impact people, no two days are the same. I’m responsible for the quality of customer service, building excellent client relationships, providing commercial strategies with meticulous project scoping and planning, alongside first class solution delivery and evaluation. I love the outdoors; walking, running or camping with our two boys and crazy cocker spaniel. 

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Akira Matsumoto (Mikey), Impact International
Japan
Akira andMatsumoto(Mikey)
Assistant Manager, Facilitator

With nearly 18 years in the retail industry, I held roles such as sales, store manager, trainer, and area manager. These experiences taught me that when people grow, organizations grow. Supporting others made me reflect on my own growth and whether I still had something to offer. To challenge myself, I moved into a new industry. Now, I work to create training experiences that resonate emotionally and leave a lasting impression—while continuing to grow with my clients. 

Warangkana Posinsomwong
Thailand
Warangkana and(Lek) andPosinsomwong
Asia Pacific Finance Director

I'm based in Thailand, a country of beautiful islands, good food and nice people. I have a lot of fun working with people around the world. I have more than two decades of international finance and accounting experience. My real challenge is working with Inland Revenue offices in different countries! I love to explore the world through reading and travel and one day wish to have a little cafe where people can sit and have a coffee or few drinks and craft together.

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Soledad Severino, Impact
Australia
Soledad andSeverino
Program manager

I had never worked alongside such passionate people until I joined Impact almost three years ago. From day one, I’ve felt deeply aligned with the company’s values and principles, which continue to make my work incredibly meaningful.  As a Program Manager, I’m driven by delivering high-quality results while bringing positive energy to every project and team I work with. Outside of work, I enjoy spending time in nature and making the most of every moment with my family. 

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Magdalena Kwiatek, Senior Consultant
Poland
Magdalena andKwiatek
Senior Consultant

For over 22 years, as a consultant, coach and partner, I support leaders, teams and organizations in the process of change. I am an "educational gadget-head.", sharing what I learn with others, because of my passion for people development. Privately my husband and I run “No Kill” fishing-field, building a community of exceptional people.

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Holly Higham Impact International
UK
Holly andHigham
Global Lead, Marketing

My job is to share amazing client stories with the world through integrated marketing campaigns. I love live events and building Impact's community, as well as research and content creation. I live for adventure...and cake!

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AlassaneDiop
Italy
Alassane andDiop
Consultant and Facilitator

I’m a consultant with an international and multicultural background and approach my work with contagious enthusiasm and commitment. My experience working with both large corporations and small startups gave me a deep insight into overcoming business operational hurdles and developing proactive trainings paths to grow and enhance teams. Over the years I’ve gained experience in facilitating and promoting dialogue in B2B partnerships and creating organizational innovation projects.

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Lisa Priore Impact
USA
Lisa andFelloni
Finance Administrator

I am a highly experienced Accounting and Financial Management professional with expertise in problem solving, business communications, project management and customer relationships. I’m an enthusiastic leader, successful in liaising across all levels, handling confidential information and managing multiple priorities. I enjoy attending live events; cheering on my favourite sporting teams, watching my friend’s rock band, and supporting my daughter’s dance team.

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Gianna Ruffo
USA
Gianna andRuffo
Program, Manager

As a Program Manager at Impact, I get to utilize the communication and organizational skills gained from my 6 years of customer service experience and owning my own business. My favorite aspect of the role, is seeing a program be designed and developed over time, come together in the end. In my free time, you will find me cooking, hiking, painting, or playing with my dogs! 

Our awards

Year after year, we continue to be acknowledged for the quality and effectiveness of our partnerships with clients and for our own work on building Impact as an organisation worth working for.

2026 Training Industry Top 20 Leadership Training Company
2026 Training Industry Top 20 Leadership Training Company

Impact is a 2026 Top 20 Leadership Training Company. Training Industry independently assess the training marketplace for top providers. Their Top Leadership Training List, based on capabilities and expertise, includes Impact for the 16th consecutive year. 

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Chief Learning Officer gold award 2025
Gold Excellence in Partnership Award from Chief Learning Officer 2025

Impact won the gold award at the Chief Learning Officer 2025 Learning in Practice Awards for Excellence in Partnership. This recognises our support of Bristol Myers Squibb in implementing a learning and development programme.

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