Project manager
Join our Project Management team based at our global Head Office.
Impact partner with local and global clients to create custom designed learning solutions. Our expertise is in experiential learning and determining what that learning looks like by deeply understanding our client’s context and development needs.
We organise our people in relation to specific accounts, creating a small team called a Client Service Team (CST) with the skill and experience needed across the full end to end process.
As a key contributor to Impact's success, Project Managers drive excellence in product delivery through meticulous organisation, relationship-based accountability, and a passion for quality. They manage multiple clients, teams, and priorities, addressing disruptions and ensuring seamless execution.
- Excellent written and verbal communication skills
- High level of interpersonal skills and emotional intelligence
- Experienced in establishing trust and building strong relationships
- Proven ability to prioritise multiple deliverables and work under pressure
- Commitment to delivering excellent customer service and building relationships
- Enthusiastic, adaptable, and self-driven with a strong team orientation
- A passion for people development and learning
- Strong team player and ability to work under pressure and deliver on demanding deadlines
- Positive assertion and influencing skills
- Ability to work through problems and have an orientation towards finding solutions
- Meticulous attention to detail and a high standard of accuracy is essential
- High level of competence in Microsoft Office. Proficient in Smartsheet or similar project planning tools preferable but not essential.
- Familiarity with web-based tools (i.e. Microsoft Teams, Zoom, Vimeo, Adobe Connect, Mural, GSuite, SpatialChat, etc.) desirable but not essential
How
- Collaborate with the CST to plan and achieve project milestones and execute account strategies
- Coordinate the end-to-end implementation of programmes and solutions throughout the project lifecycle, ensuring flawless on-time and profitable project execution
- Be accountable across several CST, managing a complex portfolio of clients, both domestic and global, virtual, face-to-face and blended
- Contribute to high-performing team culture, collaborating and engaging with both the CST and the wider Project Management team
- Build strong relationships with stakeholders, acting as a main point of contact for operational aspects
- Have a working knowledge and understanding of Impact’s methodologies, associate fee structure, client contracting and invoicing process
Programme Development and Logistics
- Attend design meetings when appropriate, ensuring technical scope of proposed work is operationally feasible, managing design related cost throughout project, and align materials with brand guidelines
- Arrange CST launches, check-ins, and follow-up meetings. Provide clarity on deliverables to the CST and manage internal performance expectations and reviews
- Develop and maintain project plans, monitoring progress against KPIs and client milestones
- Manage resource staffing, procurement, IT requirements, and project logistics
- Ensure accurate recording of commercial data in the Impact database system, staffing, scheduling etc
- Manage virtual programme platforms, staff briefings, and delegate programme activities
- Supervise logistics, including accommodation, catering, AV, and participant travel
- Oversee administration, production, and distribution of programme materials
- Manage psychometrics setup, administration, and distribution
- Coordinate post-programme follow-up activities
- Liaise with clients and venues for smooth programme experiences
- Ensure compliance with client-agreed policies and procedures
- Drive the evaluation strategy to demonstrate value and benchmark success
What we offer
- Starting salary of £28,000, with potential to progress within the function. Profit share, bonus scheme and pension scheme are all in there too
- Wellbeing – health insurance is included in your package and regular social events are the foundation of our culture
- 35 days holiday including bank holidays
- Tailored induction process and opportunities to learn, develop and progress in your career
- 3 paid days a year to volunteer and support our local communities
- Adventure and fun – where else would you celebrate the biggest mistake of the year with a trophy and an awards ceremony?!
We value drive and talent as much as we do specific skill sets and experience, so would be keen to hear from applicants from all backgrounds.
Please note, this is a full-time, office based position in Ambleside, UK
For any further info, or an informal chat about the role or working at Impact, please contact Kat Stacey at [email protected]