Business facilitation at Shell
Shell is a global energy company working to power progress through more and cleaner energy solutions. Shell's Sales 1st global leadership team were responsible for developing leadership capability, standardised processes and best practice that reflected Shell's global vision.
Impact UK were chosen to provide a series of senior business facilitation inputs to help this global leadership team achieve alignment and commitment to key business priorities and issues.
Impact were asked to provide strategic business facilitation to help Shell's Sales 1st global leadership team develop their business strategy.
The senior team were newly established and worked virtually. Bringing them together for five days was an important investment that needed to:
- Develop a leadership team of sales and marketing professionals
- Align the team with key business priorities, issues and commitment
- Provide space to review performance, celebrate success and agree next steps
- Create an environment of openness, safety to share feedback and best practice.
Impact were involved in the design and preparation phase of the Sales 1st annual conference, offering advice and guidance to orient and engage the team and define successful outcomes.
Whilst there were clear business objectives to achieve, it soon became clear that as a newly established team from different cultures and regions, that leadership behaviours had to be their first focus.
Impact led a session to allow the group to explore how they should best collaborate to become a high performing team. The next day was then an opportunity for information sharing from each member of the leadership team.
Impact consultants worked to assess and adapt the meeting agenda to ensure that every moment the team spent together was as valuable as possible.
Impact's skills at business facilitation resulted in a unique environment and open dialogue to shape future strategy and agree working practices.
"The significant preparation by Impact ensured a very thorough understanding of Shell's wider business and the role our team play in that. Their approach was considered and impartial, drawing on extensive experience to facilitate a self-driven solution, always mindful of a healthy challenge and providing support to ensure quality and delivery.
The business value created by Impact was immediate, driving real substance and excellence in both the materials produced and the team dynamic. The creation of a shared purpose was highly rewarding for all involved.
This experience was a highly effective catalyst to generating superior performance both as individuals and as a collective team. It gave us a foundation to build connection and mutual endeavour that we have encapsulated into our ways of working. We recognise that this is the start of our journey to becoming a high performing team with visible success and recognition driving real commitment at all levels.
A highly motivating and rewarding experience - I would thoroughly recommend."
Kevin Wright, Shell Sales Excellence Lead, EMEA