DSV ISS: An Organisational Change Case Study

About

DSV International Shared Services, a leader in transport and logistics, worked with Impact to implement a new business strategy and strengthen leadership capacity in a time of rapid growth.

Objective

DSV ISS needed to strengthen leadership capacity across the organisation to support rapid growth and embed an ambitious strategy that sets a clear direction for the company’s future. The project focused on facilitating leaders to develop their ideas, cascading the strategy and developing leadership capacity at all organisational levels.

Solution

A company-wide change solution helped the organisation to transform to the next stage of the business’s development. The solution included several different interventions across different layers of the business:

Three top team strategic workshops
Two company-wide events devoted to implementation of business values
Multi-modular experiential learning “Leadership in Action“ programmes for all N-1 leaders
Non-training activities such as ‘on the job’ projects and 1:1 coaching
Executive coaching

Result

The project helped DVS ISS to successfully implement and cascade a new business strategy. It gave leaders support and role clarity.

"Impact consultants are professionals, deeply committed within each stage of the project: starting from analysis up to training delivery. They take participants on a learning journey. Thanks to the experiential learning methodology, participants gain deep self-reflection, share challenges, being very open for feedback." - Agnieszka Nowak, L&D Leader