Enabling organisational growth

Supporting rapid growth by defining and cascading a values-based business strategy


Multiple interventions supported the design and implementation of a high growth new business strategy based on organisational values. The project focused on facilitating leaders to develop their ideas, cascading the strategy and developing leadership capacity at all organizational levels.


To support rapid growth, DSV ISS needed an ambitious strategy to set clear direction for the company’s future development. There was also a necessity to strengthen leadership capacity across the organisation to support new strategy implementation.

Taking into consideration the above, the decision has been made to strengthen DSV’s leadership culture. This was especially needed because:

  • Dynamic growth of the business requires leaders who can manage growth in a constantly changing environment
  • The development of strong leadership was needed, especially within the middle management level, as the organization had become too large to be managed by a small number of even the most charismatic leaders
  • Leadership should include competencies but also values which needed to be clarified and developed across the organisation

Impact developed and supported the implementation of a companywide change solution which helped the organisation to transform to the next stage of the business’s development. The solution included several different interventions across different layers of the business:

  • Facilitation of three strategic workshops with the Top Team where DSV ISS strategy and values were developed.


  • Impact supported DSV ISS to cascade the newly developed strategy throughout the organisation using two strategic events devoted to implementation of the newly defined business values.


  • Multi modular experiential learning “Leadership in Action“ programmes for all DVS ISS’s N-1 population of leaders were conducted.


  • The whole process was supported by non-training activities such as individual action plans, self-implementation tasks to carry out ‘on the job’, and individual coaching meetings with an Impact coach.


  • The change process was also supported with individual executive coaching sessions for key leaders in the business.

The implementation of this solution helped DSV ISS to create and successfully implement their ambitious and very well-articulated new business strategy. It gave leaders clarity about what is expected of their role, and gave them support to take up the challenge to implement the necessary changes. Impact continue to support DSV ISS in the role of trusted advisor, helping to build further leadership capacity for the next stage of the dynamic business growth process.

Thoughts from our client:

"Impact consultants are professionals deeply committed within each stage of the project: starting from analysis up to training delivery. I am very impressed by their ability of very insightful analysis of customer’s needs. They “connect dots”, looking upon our needs from different business perspectives. What is unique in Impact’s training? They take participants on a learning journey. Thanks to the experientail learning methodology, participants gain deep self-reflection, share challenges, being very open for feedback." - Agnieszka Nowak, L&D Leader