Since joining Impact in 1999 life became very interesting for me! I am meeting fascinating people every day, I am privileged to peek into their daily challenges and successes. Executive teams, line managers, and employees - I love to have a full picture, and inspire them to make their lives easier, less stressful, more productive or simply more fun! I couldn’t ask for a better job.
My main role in the Americas is to prospect and generate new business. In addition to prospecting I set up appointments in order to help better qualify potential clients in the scoping phase. I have a background in advanced management and leadership. Outside of work I love to work out, catch a good concert, and spend time outside.
After seven years in the city, I've moved back up north to greener pastures. I’ve worked in business development across a broad range of sectors and company scales, particularly enjoying the challenge of identifying client’s needs and matching our capabilities to help create meaningful solutions. Outside of work, you can usually find me on a mountain bike, trying to untangle my climbing rope or with a snowboard on my feet – weather depending!
Having worked at Impact's UK HQ and Tokyo office, I have been heading up Impact China and developing new business in China and Asia Pacific since 2009. As a professional consultant, I have over fifteen years of management experience covering strategic planning, organizational effectiveness, business development, and worldwide operational excellence. I am extensively involved in the development and delivery of talent development projects at all levels of organisations.
I have been working in L&D since 1992 and joined Impact in 2004, providing design, management, and delivery expertise to clients around the globe. Current initiatives have me consulting with clients from multiple business sectors to coach and facilitate the development of key leadership talent. I am also a past adventure consultant and professional rock climbing guide with numerous alpine and big wall ascents around the world.
As a consultant, organisational psychologist, account manager and researcher…I endeavour to encompass all the different aspects of life in the organisation! To me the organization is a magic happening between individuals, groups and their work contexts. I deal with the entire consulting process: from the proposal development, to the client management, intervention delivery and evaluation process. I love the countryside, baking cakes & capoeira!
Prior to becoming a senior consultant for Impact, Jocelyn had over 17 years experience and took various roles within FMCG, Manufacture & Pharmaceuticals. Jocelyn has been extensively involved in delivering international talent management & culture change program touching all levels of organizations. She has an engaging interpersonal style and maintains a strategic focus whilst addressing the needs of business and the individuals.
I am an experienced Web Developer, having built websites for hundreds of companies, both large and small. I enjoy the mix of technical and creative work, and helping businesses improve efficiency and revenue by realising the potential of the internet. At weekends, I am a wedding DJ in The Lake District, and enjoy spending time with my wife and two sons.
As the resident ‘islander', I bring my passion for life and the excitement of the Caribbean culture to the L&D industry and my role as a change agent. With 25 years experience and a doctorate in organizational leadership, I love incorporating new neuroscientific research when designing and facilitating powerful development solutions. You'll find me playing with my 3 incredible children in the Florida sunshine, walking the intercostal, or on the beach with a book.
Dr. Susan Gray
I have been supporting people in communication for 20 years. Initially as a consultant, currently as a trainer, coach, mediator. I am passionate about people and the complexity of human nature and like to help tame this complexity for a specific purpose. I have a lot of joy, sense of meaning and the impression that I am making the world a better place.
With over 20 years at Impact, I've contributed to the design and delivery of over a thousand programmes. And what if the secret of success is to continue to refine something even if you've done it dozens of times? Outside of work, I like gardening and interior design. I live on the crest of an extinct volcano, with the Mediterranean Sea to my west. After sunset I keep fit by jogging around a golf course.
I am a consultant, trainer, PCC ICF coach and facilitator with over 13 years of experience. I support and inspire people to better communicate with each other – be it within a team, with clients or with employees. As a psychologist, I help my clients discover the mechanisms that influence their challenges and successes. I am a fan of active lifestyle – cycling and hiking, as well as cooking and spending time with my family.
Originally from the UK, over 25 years I’ve held Impact leadership roles in Asia and America whilst partnering with clients to fulfil their ambitions. My focus is creating organisations where people thrive and have the motivation to generate greater success - to do great work that connects people to things that matter. I'm always looking for the next adventure on a bike, in the sea or mountains. In work and play my passions are being adventurous, ambitious and real.
I am a program manager and I love that every day is different, from working on different tasks involved to make a program run smoothly to talking and meeting clients. I come from a hospitality background so I love the client facing aspect of my role here at Impact, as well as making sure every piece of the program is on schedule. Outside of work I am always doing something like teaching dance, travelling, and going to the beach!
I’m new to Impact and to the business in general. My area of focus is “Sustainability and Responsibility” and I am passionate about using my years long experience from the non-profit sector in my present job. In addition to that I support the team in any other possible way – in translations, formatting documents, gathering data, communication with associates. I love biking, backpacking and vegan cooking.
I love the variety of my role, working with global clients on complex projects and learning from inspiring Impact people, no two days are the same. I’m responsible for the quality of customer service, building excellent client relationships, providing commercial strategies with meticulous project scoping and planning, alongside first class solution delivery and evaluation. I love the outdoors; walking, running or camping with our two boys and crazy cocker spaniel.
I love everything I do at Impact – meeting clients, developing relationships, seeing solution ideas become life-changing programmes, ensuring operations are smooth and effective, managing the numbers and creating a workplace full of happy, talented, passionate people. Since joining in 1990, Impact has shown me who I am and what I can do. I’m always doing something - active or relaxing, social or reflective, travelling or staying put - I just love life!
I am a passionate Account Manager with experience across India and the UK. I love working with a diverse group of people to have a positive impact on our surroundings and challenge myself to do better. When not working, I am either cooking Indian food or traveling to embrace the world’s culinary delights. As Aristotle once said, ‘no great mind has ever existed without a touch of madness’, so I live by the philosophy of working hard and keeping the madness alive!