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About us

Meet the team

Impact is bursting with energetic, talented and passionate people who want to make a difference. Our people work from over 30 global locations.

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Scott Rose, Impact
UK
Scott Rose
General Manager, UK

My Impact career began in 2003 with a passion for adventure as a learning experience. Throughout my years at Impact, I've worked with incredibly talented colleagues, clients and people at all levels of leadership seeking to thrive at work. I love helping others make a difference in the world, am a bit of a science geek, a keen runner and love being a Dad to my three young boys.

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Phil Holdsworth, Impact
New Zealand
Phil Holdsworth
Head of Sales, New Zealand

In the last 25+ years I’ve worked with many great organisations and love being able to bring a breadth and depth of experience to my programs. I currently regularly travel across Asia consulting for clients and looking after our great people. I'm described as an Energiser Bunny, I bring energy into everything I do, even if I'm stepping off a 12-hour flight! I recover by spending time with my family and exploring the wilderness in NZ with a fishing rod.

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Alissa Joy
UK
Alissa Joy
Project Manager, UK

Programme Coordinator at Impact. I am based in the Windermere office (UK) and joined the company in 2021. 

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Steven Nishida, Impact Americas
USA
Steven Nishida
Senior Consultant, Americas

A lifelong passion for learning and leadership brought me to Impact, and I couldn't be happier with my decision. As a designer, facilitator, and thought partner, I embrace a scholar-practitioner mindset, running to the issues and engaging others with clarity, empathy, and authenticity. My favorite activity of each day is laughing, playing, and making up bedtime stories with my kids. They're hilarious!

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Abi Black Impact
UK
Abi Black
Project Manager, UK

As a Project Manager I am responsible for the end-to-end implementation of our client solutions by managing and coordinating the client service teams. During my time at Impact I have worked with a broad mixture of clients and participants ranging from graduates to senior leaders. In my free time I enjoy spending time in the Lakes, planning my next holiday and spending time with friends and family.

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Mark Quest, Impact International
UK
Mark Quest
Consultant, UK

I’ve worked in learning and development since 2000 across a broad range of sectors. I always enjoy the challenge of identifying participants needs and matching the environment, task and conversation to help create meaningful and long lasting learning. Outside of work, you'll find me exploring the outdoors with my family, be that on bikes, in canoes, rock climbing or even exploring underground; we love the challenges that adventure brings to our lives.

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Saoirse Qian, Programme Manager
China and Hong Kong
Saoirse Qian
Programme Manager

I’m excited to be able to apply my expertise and skills gained from over 10 years’ of working in multi-national organisations in the roles of customer service, operations and administration to help Impact fulfil our purpose of “Liberating Human Potential”. Besides making a positive impact on others, the things that bring me joy include music, dance, literature, stretching, handstands, cartwheels, meditation and nature!

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Eliza Quek
Singapore
Eliza Quek
Senior Consultant, Singapore

I am passionate about adding value to leadership development, strategic management, team performance, unleashing creativity and collaborative innovation, diversity, equity and inclusion, emotional intelligence and cross cultural management. Joyous moments include contributing to Malta’s entry into the EU, Ethiopian Airlines and Astana International Financial Centre, Kazakhstan’s success. On my bucket list is experiencing the Northern Lights and visiting the Galapagos Islands. 

Andrew Robinson, Impact International
UK
Andrew Robinson
IT Manager, UK

I work in our busy IT department, helping with all things technical. I have often been referred to as a “Button Manager”, if it's got a button, then I manage it! I enjoy working in IT as it allows me to interact with every part of our business all over the world. I am a keen cyclist and enjoy working in our HQ in the English Lake District, a great place for outdoor adventures. I have worked for impact for over 15 years and am very proud of all that we achieve.

Frank Dulson Impact
UK
Frank Dulson
Head of Global Sales

In my early career I practised as an architect in the UK and Japan. This taught me a huge amount about being curious, creative and professional to solve clients' needs. For the last 18 years I've worked globally on developing innovative world-class solutions that delight and excite clients. It's been an incredible journey from Tokyo, to Bangkok, to Paris, to New York and of course Windermere - our HQ! I love it!

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Hillary Lawless Impact
USA
Hillary O'Dell
Program Manager, Americas

I am a program manager, and I love that every day is different, from working on different tasks involved to make a program run smoothly to talking and meeting clients. I come from a hospitality background, so I love the client-facing aspect of my role here at Impact, as well as making sure every piece of the program is on schedule. Outside of work, I am always doing something like teaching dance, travelling, and going to the beach!

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Nancy Smith
USA
Nancy Smith
Global Knowledge Manager, Americas

As a past client now working at Impact, I’ve come full circle in my career and consider myself “in the zone” doing work that I truly love. Every professional experience has uniquely positioned me to lead our efforts to create a system and approach to knowledge management, helping us to become more efficient by capturing our intellectual capital and better leveraging the collective brilliance of our teams around the world. Collaborating with my global colleagues to deliver on Impact’s purpose, a keen sense for developing structure and process, while still maintaining a creative edge is what drives me every day.

Outside of work, you’ll find me spending time with my two children, writing, reading, and enjoying my husband’s cooking and music…especially when he’s behind the decks as his DJ alter ego.

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Erin DeVito, Impact International
USA
Erin DeVito
General Manager, Americas

As a mom to 4 girls I am constantly reminded that I am human, it's inescapable. I am completely honored that over the last 12 years I spend my days working with fantastic teams and amazing clients to do work that enables us all to embrace our individual humanness and work to create environments where people can grow and learn everyday! My hope and goal is together, the work we do today brings a brighter future for us all.

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Helen Hibbot Impact International
China and Hong Kong
Helen Hibbott
Head of Impact Asia

It’s my privilege to manage Impact across Asia: and even the endless plane travel doesn’t dampen my enthusiasm for the brilliant work we do here for our clients. R&R for me is a glass of wine and stalking my teenagers on social media.

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Becky Rayner, Impact
UK
Becky Rayner
Account Manager, UK

I love the Lake District, working with people and my role as an account manager. I build and maintain strong, long-lasting customer relationships and ensure successful solution delivery specific to the individual needs of my range of clients. I endeavour always to exceed expectations and go the extra mile in all aspects of my life. Outside of work, I love to travel, food and rugby - which I can normally combine for a perfect weekend away!

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Sydney Johnson
USA
Sydney Johnson
Program Manager, US

I am a Program Manager located in the heart of Texas. My favorite part of my role is interacting with so many different people daily while building and carrying out a variety of client-specific programs. Every day, I learn something new, and it excites me to continue growing in my position. When I am not working, you can find me dancing, rewatching Friday Night Lights, traveling, and spending time with my friends, family, and dogs! 

Itsuyo Watanabe(Barbara)
Japan
Itsuyo Watanabe(Barbara)
Director, Brand Enhancement Department. Japan

As a consultant, I like Impact's programmes because every one of our projects could make the participants think deeply about their issues in the workplace, and move forward for their business success. I am excited when exploring a solution for my clients' current and future business challenges. Besides my job, I like cooking, travelling, fine arts, musicals, Japanese KABUKI, opera etc.

Dean Mounsey Impact
Australia
Dean Mounsey
Country Manager, Australia

I'm surrounded by gifted people who do anything for each other - I mean anything. I find this very humbling. Two decades at Impact have taught me the value of compassion, loyalty, striving for excellence in everything you do and always getting back up when you fall down. This has helped me gently hold that most elusive of holy grails, true meaning at work. I love and am gratefully centred by my wonderful family. I seek adventure wherever I can and love being high up in mountains.

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Dave Milligan, Impact International
UK
Dave Milligan
Support, UK

In support we deliver on programs and manage day-to-day operations and infrastructure. I really enjoy my role as it’s very diverse, one day I am canoeing on Windermere and the next cleaning boots! My favourite programs feature outdoor activities and journeys. People see me as a steady pair of hands and a person who does a quality, professional job. Outside work I keep myself fit and active, and enjoy chilling out with my wife Emma and travelling in our camper van.

Martina Case, Impact
UK
Martina Case
Business Support, UK

I always enjoyed working for companies who share my values and whose work I can be passionate about. I love that Impact wants to make a difference and has the purpose to help build companies worth working for. I enjoy a good adventure and have a passion for travelling, my latest adventure being swapping London life for the great outdoors of the lovely Lake District!

Sabrina Bianchi Impact
Italy
Sabrina Bianchi
Head of marketing and Communication, Italy

I joined Impact in early 2022, and it was the best start to the year ever! My commitment is to develop and implement communication and marketing activities to give more and more visibility to the pathways and initiatives we create for our clients. In my spare time, I cheer for Inter and organize dinners and trips with friends and family.

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Sam Parkin, UK
UK
Samantha Parkin
Credit Controller, UK

I'm part of the UK Accounts Department and I'm responsible for issuing all of Impact's sales invoices both electronically or by post in a multitude of currencies sent to our clients all over the world. I work closely with lots of my colleagues both here in the UK and overseas. Out of work I enjoy spending my time cycling in the beautiful Lake District Countryside, walking and spending time with family and friends.

 

Nzingha Martin
USA
Nzingha Martin
Senior Consultant

There is so much value and learning that occurs when we understand people, processes, and performance. I “get zinged” when I empower individuals/organizations to look within, determine their “WHY”, tap into their authentic selves, leverage, or unleash their strengths and bring meaning to their “MISSION”. Self-awareness plays a critical role in all we do and how we interact with others. My faith and values drive my learning and living! It is important to live a life full of joy, authenticity, and intentionality. As a mom of half a dozen kids (two sets of twins), I must be the example I want my kids to see. If I can help others while I pass along then my living shall not be in vain. I do not balance life, I integrate it with positivity, gratitude, and action! In my spare time I enjoy serving, traveling, coaching, exploring cultures and food as well as interior decorating!

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Doug Greenhough, Zinco
UK
Doug Greenhough
Head of Learning Tech

I love both learning and technology, so leading Impact’s learning tech R&D is a fantastic gig. Technology can sometimes feel in conflict with the humanity we seek to serve, but thoughtful application of tech immerses us in challenging experiences, brings us closer together and helps us to learn the most important, most human skills. My approach to learning tech (and life, for that matter) echoes Impact’s practice: experiential and human-centred.

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