I am an experienced Web Developer, having built websites for hundreds of companies, both large and small. I enjoy the mix of technical and creative work, and helping businesses improve efficiency and revenue by realising the potential of the internet. At weekends, I am a wedding DJ in The Lake District, and enjoy spending time with my wife and two sons.
I am a program manager and I love that every day is different, from working on different tasks involved to make a program run smoothly to talking and meeting clients. I come from a hospitality background so I love the client facing aspect of my role here at Impact, as well as making sure every piece of the program is on schedule. Outside of work I am always doing something like teaching dance, travelling, and going to the beach!
I love the variety of my role, working with global clients on complex projects and learning from inspiring Impact people, no two days are the same. I’m responsible for the quality of customer service, building excellent client relationships, providing commercial strategies with meticulous project scoping and planning, alongside first class solution delivery and evaluation. I love the outdoors; walking, running or camping with our two boys and crazy cocker spaniel.
I’ve been many in my working life: an HR Director, an entrepreneur, a leader, a coach, a salesman, a visionary, a confidant, a manager. And a friend. And I am still excited (and sometimes anxious) when I meet a new group of people. I genuinely enjoy it! This is the reason I'll probably work for another decade!
Having joined Impact Japan in 1993, my main role is company cook and carpenter. I cook lunch every couple of months by request. As carpenter, I work on refurbishing our office and equipment used in our projects. I occasionally join our delivery team to offer technical support on programmes. I have experience facilitating for Sony, Canon, Japan rail and more, plus Eclipse management for sales and delivery. My hobby is down river kayaking.
After seven years in the city, I've moved back up north to greener pastures. I’ve worked in business development across a broad range of sectors and company scales, particularly enjoying the challenge of identifying client’s needs and matching our capabilities to help create meaningful solutions. Outside of work, you can usually find me on a mountain bike, trying to untangle my climbing rope or with a snowboard on my feet – weather depending!
I design, run and lead programs across all market sectors in the fields of leadership, personal development and team performance. I've spent over 60 weeks of my life facilitating 5-day retreat style programs that combine positive psychology and community action projects. I am passionate about improving leadership cultures and enabling people to be the best version of themselves. I enjoy the local hiking, live music and craft beer.
My first Impact memory is watching managers rope-jump off bridges whilst helping out in my 1991 school holiday. My adventure continues as a part of the Americas Leadership Team leading our Consulting Services function. Clients say my style is 100% engaging and that I bring rooms to life with my passion, energy and can do attitude. I love helping others make a difference in the world, and am a passionate cyclist, runner and Dad to my two young boys.
I was inspired by experiential learning on a leadership programme in 1992 and have worked for Impact ever since. Experiential learning and reflection alongside theory and skills input is a platform for real behaviour change for leaders. My passion is building an organisation worth working for and supporting our clients by developing people. I play football and enjoy discussing the match with friends. Drinking beer maybe more important than playing football.
I'm passionate about helping those around me grow and develop. I utilize my knowledge of recruiting, onboarding and managing multiple complex projects and deadlines. I create project plans, manage client requests and relationships and create program materials. As a traveller at heart, I’ve visited 26 of the 50 US states, 11 foreign countries and 8 of the Caribbean islands. I love experiencing new cultures, enjoying the great outdoors and trying local cuisine.
After living in France and working in the ski industry for 13 years, I decided to move back to the UK, with no real plan. I love running, although I’m not very fast, and love the outdoors. While trying to figure out what my next step would be I came across Impact, and I have been lucky enough to join the team as a Programme Coordinator. I am looking forward to the challenge of learning something new and being part of the Impact family.
I support the set up and administration related to the end-to-end implementation of client solutions in the UK and worldwide. I am an organised and passionate team player and I enjoy working as part of the various Client Service Teams who manage our clients. Not originally from the Lake District, I feel very lucky to now live and work in such a beautiful place in the UK. I love spending time with my friends and family and keeping fit.
I love exploring issues that my clients face and helping to find practical solutions. My other roles include developing Impact’s thinking around leadership and team development, and using systemic perspectives to encourage responsible leadership in business and society. Convincing, articulate and credible as a facilitator, I'm passionate about helping people realise their full potential...including myself! I love ski-mountaineering and any ways to access wild places.
Dr Karen Jaques
I've been involved in Impact since 1987 when I took my first group of managers to the lakes for a novel development programme. With a history as a CEO for several technology companies, in addition to Impact I now serve as non-exec director of a private technology group and as chair of trustees for a youth charity that explores resilience through performance art. I am a Spurs season ticket holder and I grow large exhibition onions.
In my early career I practised as an architect in the UK and Japan. This taught me a huge amount about being curious, creative and professional to solve clients' needs. For the last 18 years I've worked globally on developing innovative world-class solutions that delight and excite clients. It's been an incredible journey from Tokyo, to Bangkok, to Paris, to New York and of course Windermere - our HQ! I love it!
Change is my partner in business and life. “Be better” is my inspiration to continue to grow. I joined Impact 20 years ago and have worked in many different roles as a consultant, general manager, coach and business developer from offices in Europe and Asia. In my current role I am responsible for supporting business in Poland and Central Europe and I am also co-creating with clients cultural transformation solutions.
I love being able to bring passion and experience to serve clients in some of the world's most progressive organisations - enabling leaders to perform to their best. I'm told I have an engaging and inquisitive style that connects easily and am particularly effective at getting people to see the wider context. I enjoy adventure and love nothing more than heading off to explore the wilderness with family and friends or tackling an unusual sporting challenge.
As a PhD researcher, I have an interest in discovering new things. I’m currently on an adventure at Impact to explore leadership training. My background is within sport psychology, working with elite athletes to prepare and perform at their optimum. I support teams to become high performing teams. On my days off you will find me either playing or watching sport.
My role is to curate our knowledge and understanding of how individuals and organisations learn to help our clients confidently choose us. I have an eclectic mix of cross sector leadership experience at CEO/MD and other levels alongside think-tank research and group facilitation skills. I am well known for going off on one despite years of meditation and aikido and can intentionally overuse the word ‘love’.
My job is managing financial issues: reports, financial simulations, payments, also preparing contracts for clients, associates, employees and much much more… from coordinating travel arrangements to organising internal meetings and workshops. I love working with Impact people – I’ve worked here since 2003 and have no plans to move! I’m crazy about my small bit of land near the river and forests where I travel almost every weekend with my family and friends.
I’m a member of Zinco, Impact’s in-house graphic design and web development team. My main focus is account management for our biggest external client. I design new concepts and pro-actively organise recurring projects. At home, my main pastime is trying to rein in my ever expanding guitar collection. It isn’t working.
I like Impact's people, its culture and the programmes we run so much! I always try to figure out what kind of programme would "Inspire & Develop" the participants, and then propose a solution which meets the client's expectation. I am very happy and inspired when I see the behavioural changes in teams and each participant. My hobbies are scuba diving and road biking!
As a professional psychologist, I’m passionate about minds and personalities, and enjoy exploring personal differences and styles…to me, discovering differences is a life journey. My work as a Consultant offers a unique opportunity to deliver meaningful and memorable experiences, while showcasing my ability to communicate metaphorically to illustrate multifaceted concepts, and challenging others in a positive way with my personal motto – “keep thinking”.