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Talent Development Programme at UGL/DTZ

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Talent Management
About

UGL is a global leader in outsourced engineering and construction, asset management and maintenance, project management and through their property business, DTZ, in property services.

The HR team at UGL/DTZ identified a need for clarity and consistency in people management practices (PMP) and leadership across their global operations.

In line with UGL/DTZ’s competency framework the PMP learner objectives are designed for all people managers to:

Discuss and agree the responsibilities of a people manager

Consider the concept of personal style

Develop core skills in communication, dialogue and influencing

Improve confidence and ability to manage staff performance through goal setting and coaching

Improve confidence and ability to manage difficult conversations with all stakeholders

Work collaboratively and build relationships across the business

To enable and embed a long-term behavioural change the participants are taken on a Learning Journey.

Pre-PMP we use self-evaluation and pre-readings

A modular programme, with three-days, non-residential, face-to-face development

Workplace learning continues through online resources, practical toolkits and broadened networks

Since 2012, 200 participants have completed the PMP. We have delivered 21 programs globally across Australia, New Zealand, Singapore and the UK. Participants average a 27% improvement in core skills learnt on the program.

Learner objective % improvement:

  • 39% Personal style
  • 26% Communication skills
  • 28% Managing staff performance
  • 34% Growing talent through coaching
  • 33% Managing difficult conversations
  • 14% Work collaboratively
  • 18% Build relationships across the business

 

Testimonial
Scopri cosa ne pensano i Clienti
Andy Fell
General Manager, Retail Banking
St George Bank
“This programme has really ‘started something’. We believe that there is a little dragon inside all of us...and coaching makes the difference when it comes to our people reaching their true potential. Impact have once again delivered.”
Mandir Singh
HR Director BP Asia Pacific
BP Asia Pacific
"This was an excellent programme, tailored to meet the needs of our key countries in Asia Pacific. It has laid the foundation for each country peer group to develop as a high performing team exhibiting both the appropriate behaviours and competencies. Through Impact's highly effective and engaging style, each leadership team has now formulated a clear and well-defined road map to commit to and implement."
Clare Rice
Team Leader
NHS
"The team have come a long way since we started our journey. I’m happy to say they are a productive, settled and fun team to work with and I’ve enjoyed my time with them. We worked on the areas the TPI report highlighted for us, we spent time on developing our relationships – and we grew more respectful of each other. We are deeply grateful for the opportunity to gain those insights and improve our service.”