I have been working in L&D since 1992 and joined Impact in 2004, providing design, management, and delivery expertise to clients around the globe. Current initiatives have me consulting with clients from multiple business sectors to coach and facilitate the development of key leadership talent. I am also a past adventure consultant and professional rock climbing guide with numerous alpine and big wall ascents around the world.
After living in France and working in the ski industry for 13 years, I decided to move back to the UK, joining the Impact Project Management team. I work on several major global client solutions across industries such as insurance, pharmaceuticals, sportswear and automotive. I build strong working relationships both internally and externally, to support teams through solution design to delivery.
A lifelong passion for learning and leadership brought me to Impact, and I couldn't be happier with my decision. As a designer, facilitator, and thought partner, I embrace a scholar-practitioner mindset, running to the issues and engaging others with clarity, empathy, and authenticity. My favorite activity of each day is laughing, playing, and making up bedtime stories with my kids. They're hilarious!
Change is my partner in business and life. “Be better” is my inspiration to continue to grow. I joined Impact 20 years ago and have worked in many different roles as a consultant, general manager, coach and business developer from offices in Europe and Asia. In my current role I am responsible for supporting business in Poland and Central Europe and I am also co-creating with clients cultural transformation solutions.
I'm passionate about helping those around me grow and develop. I encourage my team to bring themselves into everything they do. Our diverse backgrounds, experiences and perspectives help us partner efficiently and effectively with colleagues and clients. As a traveller at heart, I’ve visited 31 of the 50 US states, 14 countries and 8 Caribbean islands. I love experiencing new cultures, enjoying the great outdoors and trying local cuisine.
At Impact I manage projects, build relationships with clients, organize events and support our super team by sharing motivation, creativity and a smile. At work and in private life, I pay attention to details, I value directness and minimalism. I am looking for inner peace through contact with nature, cinema and new hobbies. And good food.
Father of three, happily married to one, manager of some, I love numbers and sales but I also like to ideate, design and deliver challenging programmes, either in training or consultancy. In Impact for more than 15 years, I still very much enjoy the consultancy process, especially account and client management. At work I am acknowledged (and sometimes blamed) for dreaming big and joking a lot!
I am responsible for knowledge management, new solutions and coordinating associates. An active coach, psychologist and psychotherapist, I have over 20 years experience as HR manager with orientation on quality and business-context solutions. I have a broad knowledge about HR processes, policies and tools, verified by implementation. I am a mother of a teenage boy and in my free time I love going to concerts and jazz singing.
As a Marketing Manager I am responsible for growing Impact’s brand awareness in the marketplace. Before joining Impact, I worked at several technology companies improving my skills in digital, strategic business development and marketing. I enjoy working with talented people who are passionate about what they do. Love running, playing the piano and landscape painting.
I consult with our valued customers to understand their business aspirations and challenges, before recommending a learning and development solution that is going to meet, and exceed their needs. I maintain close relationships to ensure they receive the best possible service. I work across all market sectors and levels, however I'm particularly passionate about graduate development. Out of work, you’ll find me up a mountain attached to either a rope of a pair of ski’s.
Over the past 16 years at Impact I've worked around the world with some truly wonderful people. I've been the lead facilitator on many large-scale initiatives focused on developing leadership capability, high performing teams and coaching. I love the outdoors, and spend many hours at the beach with my wife and daughter.
I started my career at a global automobile parts manufacturing company, where I got interested in people development. Currently I am enjoying my journey at Impact, improving my knowledge and skills, to find the best solutions for our clients. I enjoy travelling both in Japan and overseas. I like reading books and staying indoors, but also enjoy scuba diving and going outside to see friends and new experiences.
As a Project Manager I am responsible for the end-to-end implementation of our client solutions by managing and coordinating the client service teams. During my time at Impact I have worked with a broad mixture of clients and participants ranging from graduates to senior leaders. In my free time I enjoy spending time in the Lakes, planning my next holiday and spending time with friends and family.
As a consultant, I like Impact's programmes because every one of our projects could make the participants think deeply about their issues in the workplace, and move forward for their business success. I am excited when exploring a solution for my clients' current and future business challenges. Besides my job, I like cooking, travelling, fine arts, musicals, Japanese KABUKI, opera etc.
I'm fortunate to manage an incredibly talented team of creative and innovative people who design and develop immersive virtual experiential learning solutions for our clients. As as lifelong learner and self-confessed history nerd, I love the opportunity Impact gives me to work at the intersection of learning and technology.
I am responsible for the smooth running of the office and providing support to our close-knit team. With a background in design and marketing, I apply creatively to all facets in particular the development of presentations and proposals. I am passionate about health and well-being, practising yoga daily and surrounding myself with positive people which Is why I love working for Impact.
I bring my passion for photography and film-making to work, creating people development and marketing films. I like many types of cheese, with my favourite probably being Wensleydale with some sort of dried fruit in it. Sometimes with crackers. And chutney. Maybe a glass of wine… What was I supposed to be writing about again?
I love exploring issues that my clients face and helping to find practical solutions. My other roles include developing Impact’s thinking around leadership and team development, and using systemic perspectives to encourage responsible leadership in business and society. Convincing, articulate and credible as a facilitator, I'm passionate about helping people realise their full potential...including myself! I love ski-mountaineering and any ways to access wild places.
Dr Karen Jaques
Life is a path everyone makes on their own, but what happens if it crosses someone else’s? As a trainer and facilitator for over ten years, my focus has been on supporting people to untangle the complexity of communication and cooperation, and build a path that gives room to everyone in the team, in a variety or organisational structures. In my free time I love venturing outdoors with my husky dog and noticing the subtleties of nature.
I’m passionate about building strong, enduring partnerships with our clients, based on successful delivery of our exceptional, innovative services. I’m energised by our mission to help people and organisations achieve their full potential, to benefit society and the environment. When I’m not having fun with Impact, I’ll be found out in the lakes/fells or playing football.
As a Marketing Executive I am responsible for a broad range of global marketing projects and activities. I believe in Impact's mission, values, methodology and expertise, and I hope that thanks to my work more people around the world will hear about the great changes we make for organisations and their people. I am a nomadic soul and travel often to discover, experience and learn how the world and people differ.
Prior to becoming a senior consultant for Impact, Jocelyn had over 17 years experience and took various roles within FMCG, Manufacture & Pharmaceuticals. Jocelyn has been extensively involved in delivering international talent management & culture change program touching all levels of organizations. She has an engaging interpersonal style and maintains a strategic focus whilst addressing the needs of business and the individuals.