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Meet the team

Impact is bursting with energetic, talented and passionate people who want to make a difference.

Jackie Carter

Jackie Carter

Global Client Solutions Manager, UK

Jackie Carter

Global Client Solutions Manager, UK

My passion is for partnering with clients to understand what success looks like for them and identify development solutions that make a lasting difference. Many years in corporate, L&D and business school roles have given me helpful insights into how individuals and organisations learn. My other joys are my family, walking and you might even find me in the gym!

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Dom Fitch Impact

Dom Fitch

Head of Creative Change

Dom Fitch

Head of Creative Change

I’m passionate about experiential learning and learning through play. I enjoy inspiring groups to better themselves, to collaborate and share skills, to be ambitious for each other and those around them. I have extensive experience working in the cultural, education and corporate sectors. I’m an award winning theatre maker who has directed shows for the Queen, the Prime Minister and West End audiences. Out of work you’ll find me building Lego unicorns with my daughter.

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Charlie Somers Cocks, Impact International

Charlie Somers Cocks

Senior Consultant and Head of Global Talent, UK

Charlie Somers Cocks

Senior Consultant and Head of Global Talent, UK

I am passionate and committed to helping others be the best they can be, whether they're senior leaders or young talent. In my Global Talent role I support the recruitment, induction and development of our full time and associate consultants. This fantastic role has allowed me to work with many of our global team since 1992. Despite being old enough to know better I compete as a Master at a world level at Mountain Bike Orienteering and manage the Great Britain team.

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Yusaku Kikuchi, Japan

Yusaku Kikuchi

Consultant, Japan

Yusaku Kikuchi

Consultant, Japan

After graduating from university in Japan, I spent three years in the U.S., studied an MBA, and then worked at a trading company. Before joining Impact as a sales consultant, I worked for a consulting company, focusing upon organisational change and development. I have a special interest in sales organisational development, business leader development and new business model development. My dream is to be a consultant in the future.

Stephen Smith Impact International

Stephen Smith

Web Developer (Zinco), UK

Stephen Smith

Web Developer (Zinco), UK

I am the lead web developer at Zinco, helping Impact build its web presence. I love the diversity my role brings, I work with many types of organisations and interact with some amazing people. I’m a problem solver and love tinkering with new technology to see what’s around the corner. Outside of work my passion is cycling and enjoying time with my young family.

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Liam Richmond, Impact Australia

Liam Richmond

Senior Consultant, Australia

Liam Richmond

Senior Consultant, Australia

My passion is for developing people, teams and entire organisations. I am a specialist in improving sales and customer experience for enterprise (B2B) and retail businesses. I work collaboratively as part of multi-disciplinary teams to generate lasting results for global brands, through the implementation of large-scale change initiatives. I enjoy working with people from different cultures. 

Nothing is impossible, the word itself says 'I'm possible'!

Audrey Hepburn