Project Management with Community Action Learning

Telecom Italia


Telecom Italia is the largest Italian telephone company.


Telecom Italia’s National Wholesale Services wanted a special development event for the 80 people in their Charging and Operations function. The programme needed to bring their Project Management culture to life through a meaningful experiential event.


Impact Italia designed a memorable three-day event that included:

  • An in-depth update of current Project Management theory
  • Experiential projects to reinforce and animate this theory
  • A Community Action Learning (CAL) project

“After the initial surprise, our employees were incredibly engaged and committed to finish the projects on time. The use of CAL methodology was tremendously effective to learn in a very powerful context.” - Nunziata Puglisi, Training Manager, Telecom Italia