Trusted Advisor Role

By establishing a very strong working relationship with a buyer an organisation can achieve the status of trusted adviser making your organisation the first and in some cases only port of call for advice.

This position can only be achieved by a dedicated level of service and trust-building that gains recognition from the buyer that you are the people to consult and that the information from your source will be the best.

This status is usually achieved through a high level of emotional intelligence, professional and personal skills and a total commitment to service and excellence.

Impact can work with your business development people to further refine their:

• Self and social awareness
   
• Professional consultancy skills
   
• Interpersonal skills
   
• Service excellence
   
• Advanced communication skills

Typical solutions include: coaching, behavioural analysis, Real Plays, simulations, feedback and action planning.

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